Consultant, Face to Face Services

1 week ago

West Perth, Australia Insurance Australia Group Full time

**The Role**

We currently have an opportunity available for a Distribution Client Service consultant to join the IAG team located in West Perth. In this position you will be responsible for handling incoming calls from new and existing customers & internal sales representatives to support our clients new and existing policies. To be successful in this position you will be a customer focused individual with excellent communication skills, strong ability to build rapport and identify sales & service opportunities that are in line with customer’s needs.

These are a 12 month max term positions, and require full time availability to work between during operation hours of 8:30am to 5pm.

**Key Responsibilities**
- Responding to inbound call queries from WFI clients, WFI Area Managers & Authorised Representatives
- Create a connection with your customer by understanding their needs
- Deliver timely service outcomes for customers and distribution partners in line with agreed standards
- Manage customer calls and queries in a timely and efficient manner
- Attend and partake in the office-based training and team meetings.
- Ensure adherence to compliance requirements and quality standards
- Proactive Debtor management in line with Nation Consistency Process & Compliance regulations
- Demonstrate IAG values and behaviours

**Skills & Experience**
- The ability to multitask and confidently manage multiple technologies
- Strong customer focus and ability to connect with customer
- A proactive approach and resilience to overcome customer objection
- Excellent telephone etiquette skills
- Strong interpersonal skills (both written and verbal)
- Experience working towards Key Performance Indicators
- Ability to work collaboratively in a team environment
- Relevant industry experience is desired but not essential

**About Us**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

The IAG way

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