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Night Manager
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**About Us**
There’s nothing complicated about dealing with business people.
They’re just people. Doing business.
By day, international marketing superhero. By night: fluffy bath robe and a box set.
Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
**What’s the job?**
Manage and oversee all hotel operations in the absence of the General Manager or designate during nights. The principal responsibility is safety and security of guests and colleagues and ensuring the accurate and timely completion of the night audit function during the hours of 11pm - 7am. You’ll not only be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment.
**What we need from you**
- Minimum 2 years’ experience in a Guest Services/Front Office/Night Audit/Finance related position with supervisory experience, preferably within a hotel/hospitality environment.
- Qualifications in Hotel Management and/or in Business Administration related field preferred
- Computer savvy and particularly versed in Microsoft Excel
- Excellent communication skills, bilingual or multilingual language skills are advantageous
- A passionate team player, ability to work in a fast-paced environment and priortise workloads
- Valid NSW RSA Competency card, First Aid Qualifications and Drivers Licence are required
- Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture
- Ability to manage complex relationships along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the Hotel, the brand and IHG
**Join Us Today**
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
For more information about InterContinental Hotels Group, visit IHG Careers.
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