Duty Manager

2 weeks ago

Fremantle, Australia Frida Mexicana Full time

**Job Title: Duty Manager**

**Overview**:
As a Duty Manager at our restaurant, you'll be the linchpin ensuring smooth operations during your shift. You'll oversee various aspects, from managing staff and handling customer inquiries to maintaining standards and resolving issues promptly. Strong leadership, organizational skills, and a customer-centric approach are essential for success in this role.

**Key Responsibilities**:
1. **Team Leadership**:

- Lead and motivate restaurant staff, ensuring everyone understands their roles and performs efficiently.
- Delegate tasks effectively, fostering teamwork and a positive work environment.
- Provide guidance and support to staff as needed, ensuring high morale and productivity.

2. **Operational Management**:

- Manage day-to-day operations, including opening/closing procedures and inventory management.
- Address operational issues promptly to minimize disruptions.
- Ensure compliance with company policies and procedures.

3. **Customer Service**:

- Interact with customers to address inquiries, complaints, and feedback.
- Maintain high standards of customer service, exceeding expectations whenever possible.
- Implement strategies to enhance the overall dining experience.

4. **Safety and Security**:

- Uphold health and safety standards, ensuring a safe environment for staff and customers.
- Monitor security systems and respond to emergencies as needed.

5. **Administrative Tasks**:

- Complete administrative duties accurately and in a timely manner.
- Communicate effectively with management and stakeholders.
- Participate in meetings and training sessions as required.

**Qualifications and Skills**:

- Previous managerial experience in the restaurant industry preferred.
- Strong leadership and interpersonal skills.
- Excellent organizational abilities and attention to detail.
- Ability to make quick decisions and problem-solve effectively.
- Knowledge of health and safety regulations.
- Flexibility to work various shifts, including evenings, weekends, and holidays.

**Education**:

- High school diploma or equivalent. Additional education or certifications in hospitality management a plus.

**Conclusion**:
As a Duty Manager, you'll play a vital role in ensuring the success of our restaurant. Your leadership, organizational skills, and commitment to customer satisfaction will contribute to our continued excellence. If you're ready for a dynamic role where you can make a difference, we encourage you to apply. Join our team and be part of an exciting journey in hospitality

**Salary**: $67,000.00 - $74,014.69 per year

**Benefits**:

- Employee discount
- Salary packaging

Schedule:

- 8 hour shift
- Every weekend
- Weekend availability

Work Authorisation:

- Australia (required)

Work Location: In person

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