Intake Officer

Permanent Full-Time role - Salary + Salary Packaging.
- Role based in Toowoomba.
- Use your sales and customer service skills to change people's lives

Mylestones has been part of CPL; Choice, Passion and Life for 24 years supporting thousands of people reach their potential and find a job they love. We know that with the right support there is no limit to what people with disability can achieve, especially when it comes to employment.

As our Intake Officer, you’ll be joining our friendly and supportive Mylestones team in Toowoomba. You will be coordinating and completing all participant intakes within the designated Employment Service Areas with the aim of providing people with disabilities a pathway to open employment.

This is a dynamic and busy role where you will be networking and building partnerships with schools and disability providers, in order to bring in participants and assist them with employment opportunities.

**Responsibilities include**:

- Manage and coordinate the intake of all participants.
- Conduct the assessment of participants’ needs and suitability for services and eligibility requirements for CPL and relevant funding body/bodies.
- Ensure referrals and commencements meet Disability Support Services (DSS) contractual obligations.
- Develop initial Job Plans, including addressing any barriers to employment, to ensure positive outcomes are achieved by participants.
- Ensure compliance with all funding bodies through accurate record keeping, software and reporting as it relates to intakes for each participant and site.
- Liaise with schools to ensure that intakes are within eligibility requirements and build relationships to ensure appropriate number of referrals.
- Build positive networks and relationships with disability employment related organisations.

**Selection Criteria includes**:

- Demonstrated experience in a similar role working with people with disabilities.
- Ability to negotiate with key stakeholders and provide positive solutions to complex problems.
- Working knowledge of Disability Employment Services (DES) Eligibility Criteria
- Highly effective communication, networking and rapport building skills
- Preferred previous experience with the intake process of participants into a DES Program and matching to employment staff.
- 'Can do' attitude and ability to thrive in a dynamic fun environment
- Ability to build key partnerships with businesses in the local community.
- A valid C class driving license.
- Blue card and NDIS Worker Screening Clearance to start (we can help).

**Benefits**:

- Competitive salary + tax savings.
- 17.5% leave loading.
- Join a supportive and friendly successful team.
- Professional development.
- Values based organisation with clear vision and commitment to the client.

CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.