Service Desk

2 weeks ago

Melbourne, Australia Axiom Technologies Full time

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

**Experience in a similar role**

J**ob description**

Dedicated to quality, using exceptional communication skills to keep our world class systems running.

Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

**Must have Skills** **:Service Desk Management**

Good to Have Skills : Service Desk Voice Support

**Key Responsibilities**:
a: L1/1.5 Service Desk Call taking profile.

c: Identify, investigate, and diagnose the issue

d: Provide resolution to customer based on in-scope processes.

e: Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to the relevant assignment group.

f: Achieve client and Accenture-defined targets.

g. Good communication skills is a must.

h. Willingness to go extra mile for resolving a customer issue and delivery.
- 1+ year of relevant experience.

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