Care Services Team Leader

Full-time - Permanent
Sunshine, VIC
About Us
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.
Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.
About the Role
Join Baptcare’s Community Services Victoria team as a Care Services Team Leader, overseeing daily operations and providing leadership across our Foster Care and Kinship First Support programs. This role ensures best practice in care delivery, supports the recruitment and retention of foster carers, and manages assessments and supports for kinship placements. As the Care Services Team Leader, you’ll collaborate with internal and external partners to improve outcomes for children and young people, while meeting program targets and budget requirements.
**Key Responsibilities**:
Provide operational leadership, supervision, consultation, and risk management for the Care Services Team.
Oversee daily team operations including rostering, caseload allocation, performance management, and professional development.
Promote a safe, inclusive, and service-focused team culture.
Ensure service delivery aligns with relevant legislation and safety standards (e.g. CYFA 2005, Child Safe Standards, Charter of Human Rights, MARAM).
Support the implementation of evidence-informed, outcomes-based practice.
Ensure client needs are met and positive outcomes are achieved or progressed.
Manage and monitor operational budgets and financial performance.
Monitor, evaluate, and report on program performance using data and analysis.
Adjust service delivery strategies based on performance insights.
Stay current with Baptcare and government policies, procedures, and legislation.
Perform additional duties as required.
Develop culturally appropriate support plans with relevant stakeholders, including Child Protection.
Build and maintain effective internal and external working relationships.
Support strategic planning and initiatives within Baptcare.
Foster collaboration with external agencies, including DFFH, networks, and community partners.
Represent Baptcare in relevant forums, networking groups, and meetings.
Lead the recruitment and retention of Foster Carers in Victoria, including community engagement, training, and assessment of prospective carers.
About You
To excel in this role, you will possess exceptional leadership skills, a deep understanding of community development principles, and a commitment to promoting health equity.
You will also have relevant experience in the Community Services space, along with Out of Home Care experience, and Child Protection experience.
For You
Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.
Work with a supportive and dynamic team.
A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
Career and development opportunities.
Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.
Only short-listed applicants will be contacted.
Applicants must have the right to work in Australia.
Must have a Working with Vulnerable People’s Check.
The successful applicant will be required to undergo a National Criminal History check.
At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.
Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.
Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.