Status Resolution Support Services

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About Us
SSI is a national not-for-profit organization providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities,
SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.

About the Team
The Federal Government’s Status Resolution Support Services (SRSS) program assists eligible asylum seekers, including accessing financial support, accommodation, healthcare, employment, and education.
We deliver the SRSS program to eligible people seeking asylum living in the community on bridging visas. We are one of two national providers delivering services in NSW, ACT, Queensland, Northern Territory, Victoria, and Tasmania.

About You
Reporting to the Head of SRSS, the Regional Manager for Victoria is responsible for the leadership and ongoing development of Case management teams within the Status Resolution Support Service (SRSS) in selected regions under contract with the Department of Home Affairs. The SRSS Program is a complex and multifaceted program model that works with asylum seekers in the community who are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic, visa, or health status.

This position will be responsible for ensuring the effective and efficient delivery of quality services within the parameters of the SRSS contract. This will include delegated accountability for program budget, and contract outputs, including satisfactory KPI performance, and supporting the Asylum Seeker Services Lead with the maintenance and development of service delivery partnership.

The position may also represent SSI at regional interagency meetings, forums, and conferences related to work with asylum seekers as directed by the Asylum Seeker Services Lead

**Responsibilities**:

- Support the Head of SRSS to manage the resources, personnel, and capacity of the SRSS program in delivering services to the target group.
- Work independently to ensure the quality of service and compliance with contracts with the respective region
- Work with the teams to develop and promote a culture of psychological safety, learning, and professional development for staff, and contribute to training priorities in the division
- Operationalise stakeholder engagement including the maintenance of good relationships with funding bodies and key partners under the direction of the Asylum Seeker Services Lead
- Monitor and manage budgetary and casework milestones in compliance with contractual obligations and within set delegations.
- Ensure that policy and procedure are in place to adequately guide service delivery

Essential Criteria
- Demonstrated leadership of Case Management Teams or similar
- Demonstrate understanding of SRSS practices, procedures, and stakeholders where to refer for information and support.
- Experience supporting team development and success in understanding SRSS practices and policies including quality and compliance requirements.
- Experience in management or leadership training and experience working in a not-for-profit leadership role
- Experience working with asylum seekers and refugees or other highly vulnerable groups, including issues surrounding detention or other institutionalised issues, is desirable
- Proven experience in relationship management of mainstream community, strengthening referral pathways, and build the capacity of the SRSS Team
- Adept Strong data analytical and report writing skills

Please ask us for a copy of the PD for the full responsibilities.

About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry-leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our in-house wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recrui