Service Coordinator

5 days ago

Tumut, Australia Australian Unity Full time

**About Us**

Australian Unity is a national health, wealth and living organisation with over $1 billion in revenue and provides services to more than 700,000 Australians. We are a mutual entity with around 270,000 members and employ over 7,000 people. Our purpose is to help people thrive.

The Home Care service program manages, administers and delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

**Make a meaningful difference with Australian Unity**

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

**About Your New Role**

As a Service Coordinator you will be the primary point of contact for our customers and your own team located in **Tumut and surrounding areas.** Above all, you will align to our Values of** Bold, Warm and Honest.**

You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely.

**You will deliver and manage the following in your new role**:

- Manage and lead a Home Care service program, including the operational leadership of a team of Care Workers.
- Assist the Branch Manager with overall leadership support for the area, it’s staff and clients
- Ensure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients.
- Managing client escalations and complaints to a high level of resolution.
- Developing exceptional relationships with both existing and new clients and their families.
- Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services.

**About You**

**Does this sound like you?**
- Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation
- Experience with managing remote direct reports would be highly regarded
- Proven experience in coaching and developing high performing teams
- Solid experience with MS Office Suit.
- Experience managing a high volume client caseload, including complex client care needs, service allocation and case management
- Some knowledge of Home Care Packages would be highly beneficial.

**What’s on Offer?**
- Competitive remuneration and employee benefits program
- One day off work for Community Leave per year
- The opportunity to purchase up to two weeks extra annual leave per yea
- A supported learning and career development program

If all of this sounds like your next exciting career journey, then hit APPLY today, as we would love to hear from you.

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