Customer Service Consultant

1 week ago

Brisbane, Australia NHP Full time

Be part of one of the core functions of NHP
- Full Product Training provided
- Ongoing, full-time position

**Who We Are**:

- NHP are specialists in Electrical & Automation Products, Systems & Solutions
- 100% Australian owned (50 years of Electrical & Engineering excellence)
- Local choice with the power of global partners
- 17 branches throughout Australia & New Zealand
- 15,000 stocked items; 75,000+ marked line items
- Driven by a team of over 800 dedicated & committed employees

**“At NHP we recognise that our people determine the success of our business”.**

**About the role**:
NHP’s Customer Service team are at the forefront of our business and provide first class support to our customers, both internally and externally. This role is integral in helping us build relationships with customers. Please note - this is not a call centre role.

In addition, you will be responsible for:

- Providing technical support & customer service to NHP customer base of commercial clients
- Processing inbound inquiries - orders, returns, queries, services & general items
- Support & collaborate with the broader NHP business - liaise with a variety of people & departments
- Follow up to completion stage for all customer enquiries
- Maintain records & documents relating to customer activity

**What we are looking for**:

- Technical aptitude (for example - Do you have a passion & interest in ‘tech stuff’? Do you enjoy tinkering with tech equipment & gadgets? Are you a ‘go to person’ when someone needs tech support?)
- A willingness to learn and develop with the business - opportunities to move into Sales, Product Marketing, Projects & Services, Commercial & Application Engineering, Integrated Supply Chain, IT etc.
- Strong analytical skills
- Proactive, enthusiastic & self-motivated individuals
- Excellent communication skills
- Engineering or related degree (preferable). Regardless, you will be guided by a strong leadership team & provided with all the tools you need to deliver impeccable support to our customers.

At NHP, we are always on the ‘look out’ for ‘exceptional talent’ that can grow with our business. We currently have Customer Service Consultant vacancies available in the following locations.
- Brisbane, QLD

If you or anyone you know are currently looking to work in any of these locations, please contact us to discuss the opportunity further.

**What’s on offer**:
*Competitive base salary + super
- Free parking onsite
- FULL PRODUCT TRAINING PROVIDED
- The ability to develop & work your way up in the business
- A great place to work - the word ‘family’ encompasses who we are and how we do business
- A culture that encourages work / life fulfillment
- Ongoing learning & development to meet your professional development needs
- Access to an Employee Assistance Program for you and your family

The safety of our staff and clients is of utmost importance to us, as we navigate our way through COVID-19. It is therefore an essential requirement that applicants must be fully vaccinated or willing to become fully vaccinated prior to commencing employment with NHP.
- NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. As a company we are a proud partner with Southern Cross Kids’ Camps (SCKC) & assist them in expanding their programs to make a difference in the lives of disadvantaged kids._

**How to apply**:

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