Front Office Attendant

2 days ago

Victor Harbour, Australia NRMA Motoring & Services Full time

Are you 100% customer focused and driven to provide top notch guest experiences? Take a career road trip with us, based at our NRMA Victor Harbor Park, where everyday is a holiday

***About Us**

NRMA Parks and Resorts is a wholly-owned subsidiary of the member-owned National Roads and Motoring Association (NRMA) - keeping people moving for 100 years. Our expanding portfolio of owned and managed holiday parks currently features 52 properties in iconic tourism locations around Australia. We are passionate about delighting our guests and creating opportunities for them to reconnect while discovering the great outdoors. We offer competitive employment terms and ongoing support from a culturally diverse, inclusive and welcoming team, embracing our company values that are built from our essence as a member-owned, profit-for-purpose organisation.**
**The Role**:
You will ensure the highest possible standards of efficiency and professionalism in Front Office Guest Services. You will wow our guests with your welcoming smile, bubbly personality and ability to think outside the box. You will ensure that guests are welcomed warmly and are efficiently checked-in and checked-out. You will also be responsible for any incoming phone calls to the property and delight with your familiarity of all accommodation offerings and services.

**Our boxes to Tick**:

- **Outstanding customer service** skills
- **Well presented**, with a **friendly** and **welcoming attitude**:

- **Passionate** about everything you do with a drive to be the best you
- **Team-oriented**:

- **Great problem-solving skills** and the ability to multitask, supporting your team and guests
- **Reception/Front Office/Sales Agent experience** preferred - hospitality industry will be highly regarded
- Park Management system experience (Newbook and/or RMS preferred but not necessary)
- Available to work shifts over a 7 days rotating roster

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