Manager Operational Assurance

5 days ago

Brisbane, Australia Queensland Health Full time

**The role**:
Ensure the technical delivery of all infrastructures that enables user connectivity to enterprise systems to defined service levels
You will support the team by leading, developing and managing a technical team in the delivery, operation and support of the enterprise infrastructure that enables extended problem and incident management to ensure defined service levels are met.

**To achieve this you will**:

- Collaborate with other operations teams within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
- Manage the provision and implementation of enterprise infrastructure and assets in accordance with the defined implementation plan for resource capacity to ensure infrastructure associated with system connectivity is optimised.
- Manage and analyse the ongoing operational performance of Infrastructure delivery by developing, implementing and maintaining workforce and operational business plans and ensuring close collaboration with other dependent teams in Technology Services Branch.
- Lead, develop and manage a technical team in the identification and rectification of ICT incidents and problems across the enterprise infrastructure that enables access to enterprise systems to ensure defined service levels are met.
- Work with Vendors to identify solution capabilities and assure strategic alignment.
- Develop comprehensive responses, briefs, submissions, presentations and reports in response to ICT incidents and problems and associated solutions.
- Consult, negotiate and communicate with system stakeholders and ICT professionals to promote shared and consistent

Are you right for this role?
To be successful in this role you will need a high level of understanding and ability in providing high-level technical direction, standardisation, professional advice, and support of enterprise ICT services in a large customer focused organisation.

**Your experience should include expertise in**:

- Demonstrated ability to develop and promote ITIL Service Management processes primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 6).
- Proven general understanding and high level technical knowledge in some of the following technology domains, to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation: (SFIA Code: TECH 6)
- External Access and voice service solutions;
- Enterprise Network, both Wide and Local Areas;
- IP Telephony, Session Initiated Protocol (SIP) connectivity, Telecommunications termination infrastructure and Session Border Controller solutions including Quality of Service models and least cost routing for voice carriage.;
- Well-developed management skills
- Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment

**Benefits of working with eHealth Queensland**: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. You will enjoy a variety of benefits, including:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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