Team Leader Eligibility

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**You'll be responsible for**
- Managing the day-to-day work activity of the High-Risk Eligibility team to ensure legislative timeframes and performance targets are met.
- Supporting, coaching and mentoring a team of Eligibility Specialists, ensuring team and organisational objectives are met.
- Managing the Eligibility Service Model and customer experience.
- Providing technical guidance and exemplary customer service to internal and external stakeholders.
- Completing key deliverables set by internal customers within the required standards and timeframes.
- Ensure Best Practice eligibility management is implemented and followed within the team.
- Identify individual areas for improvement and coach staff so they can reach their full potential and achieve outcomes required.
- Participate in internal and external meetings when required.

**About you**
- Experience as a Team Leader or equivalent in the Victorian Workers Compensation field, preferably in an Eligibility environment.
- Experience in the workers compensation scheme, in particular Eligibility and/or Technical Management.
- Demonstrated experience in collaborating and engaging with internal and external stakeholders.
- Strong leadership skills, stakeholder management and communication skills.
- Excellent diligence and time management skills.

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:
Management

**Location**:

- Melbourne, VIC, AU, 3000Melbourne, VIC, AU, 3000

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
43180

**Position Cluster**:
Non-Executive