Delivery Officer

**Employment Type**: Temporary full-time opportunity until August 2026

**Grade**: DCS Clerk Grade 7/8

**Salary Range**: 113,574 - $125,720 p.a. base salary dependent on experience, plus 12% superannuation

**Location**: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)

**The opportunity**

In this role you will support the Solution Train Leadership team in day-to-day operations, perform general activities around program delivery duties by working with the Product Delivery Teams with the aim to optimise of a range of activities to meet business objectives such as helping to remove dependencies, blockers for delivery and working on governance items.

**Day to Day Responsibilities**
- Support the operational and day to day Agile team leadership and enabling functions in the delivery of critical all-of-government services
- Ensuring best practice, governance and accurate documentation is created, updated and reflects current state of maturity / delivery
- Work closely with Solution Train Leadership to enable a smooth delivery of critical programs

**Key accountabilities**
- Provide a range of support services to enable the Product Delivery teams to complete the relevant tasks and achieve agreed business outcomes on time, on budget, to quality standards and within agreed scope
- Coordinate and support the project lead/s, Solution Train Leadership and Product Owners in the delivery of organisational and/or business projects to achieve agreed business outcomes
- Develop and maintain relationships across GTP and partner Agencies through effective communication, negotiation, and issues management to ensure project deliverables are met
- Coordinate and collate inputs for working groups and committees to facilitate exchange of information and support decision making
- Prepare and maintain documentation and source and collate information for reporting, monitoring and evaluation purposes to contribute to achievement of the project outcomes and identification of emerging issues
- Work with Delivery teams to deep dive on delivery items, identify trends on delivery risks, issues and dependencies to support informed decision-making, planning and risk mitigation
- Balancing competing delivery demands from Solution Train Leadership to ensure agreed business objectives are achieved by the assigned due dates
- Oversee and manage the impact of actions as part of ensuring a smooth delivery of multiple critical programs on the Solution Train

**What you will bring to this role**
- Knowledge and experience in one or more of the following areas: technical delivery, agile capability development, lean governance, portfolio management, product delivery and/or business operations.
- Experience in engaging with internal and external stakeholders of all levels to align processes to support business operations.
- Experience in supporting delivery in an agile environment; ideally SAFe knowledge and / or Scrum Master experience
- Demonstrated experience in coordinating and implementing initiatives using sound organisational management principles to support leads in optimising and delivering portfolio initiatives.
- Experience in providing support services to ensure tasks are completed on time, within budget, and to quality standards, following established portfolio management methodologies.
- Experience in developing and maintaining relationships with partners, stakeholders, and vendors through effective communication and negotiation, while coordinating working groups to facilitate information exchange and support activity completion.
- Demonstrated experience in preparing and maintaining documentation and conducting research and analysis to support reporting, monitor outcomes, and inform decision-making.

**AI Statement**

Salary Grade 07/08, with the base salary for this role starting at $113574 base plus superannuation

Click Here to access the Role Description.

**Closing Date: 09:59 am, 10 Oct 2025**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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