Claims Assessor

1 week ago

Melbourne, Australia UniSuper Full time

**12-month contract opportunity with a leading industry fund**:

- **Utilise your empathetic nature in role where you can make a difference in someone’s life**:

- **Be part of an organisation undergoing a time of exciting transformational change**

**About US**
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

**The Opportunity**:
This opportunity will see you join our operations team as a Claims Assessor. As a Claims Assessor you will assess and manage a portfolio of Disability claims, which may include Income protection, Total and Permanent Disability, and Temporary Incapacity and Disablement claims in line with Trust Deed, Regulations, business rules and SIS legislation.

You will manage and negotiate with stakeholders to obtain appropriate, timely and quality outcomes. This will be achieved by educating the member and/or claimant in respect of the process, setting up and triaging the claim to ensure the claim is directed to the most appropriate channel.
Your responsibilities will also include:

- Reviewing all declined Insurer decisions in line with the terms and conditions of the respective policies and legislation
- Establish a relationship and build rapport with the member and/or claimant
- End to end assessment accountability and ownership of your portfolio of claims
- Liaising with the members, Insurer, relative 3rd parties and internal stakeholders to resolve contentious claims matters
- Conduct Tele-Interviews with members for Temporary Incapacity and Disablement claims

**About you**
We are looking for an individual who has worked in fast moving transformation environment and is comfortable working with a degree of ambiguity.

Your supportive, professional and empathetic nature allows you to provide the care our members need, often at very challenging times.

You are also highly organised with strong analytical and negotiation skills with experience in the following areas:

- Previous experience assessing Income Protection and Total and Permanent Disability claims is a must have in this role
- Sound understanding of Industry Best Practice and assessment guiding principles
- Experience dealing with self and external insurance arrangements, including defined benefits

**What US offer**
We take a long-term outlook and will invest in our employee's development and training with a personal development plan and yearly funding to support your career goals, as well as these amazing benefits:

- Highly achievable performance incentive
- 17% super as standard but with the ability to dial down to 11%
- Additional 3 days paid leave over the Christmas period - equating to 5 weeks leave
- Additional 3 days ‘Community and Culture’ leave allowing you to give back to your community and celebrate what is important to you

We're passionate about knowledge and sharing it amongst our members and our employees, therefore we believe that 60% in office is the best way to collaborate and build relationships with your colleagues, whilst offering flexibility as to how this works for you.

If you feel you have the experience and skills required for this role, please apply

**Think Great. Create Great.

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