Claims Assessor

2 days ago

Melbourne, Australia UniSuper Full time

**12-month contract opportunity with a leading industry fund**:

- **Utilise your empathetic nature in role where you can make a difference in someone’s life**:

- **Be part of an organisation undergoing a time of exciting transformational change**

**About US**
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

**The Opportunity**:
This opportunity will see you join our operations team as a Claims Assessor. As a Claims Assessor you will assess and manage a portfolio of Disability claims, which may include Income protection, Total and Permanent Disability, and Temporary Incapacity and Disablement claims in line with Trust Deed, Regulations, business rules and SIS legislation.

You will manage and negotiate with stakeholders to obtain appropriate, timely and quality outcomes. This will be achieved by educating the member and/or claimant in respect of the process, setting up and triaging the claim to ensure the claim is directed to the most appropriate channel.
Your responsibilities will also include:

- Reviewing all declined Insurer decisions in line with the terms and conditions of the respective policies and legislation
- Establish a relationship and build rapport with the member and/or claimant
- End to end assessment accountability and ownership of your portfolio of claims
- Liaising with the members, Insurer, relative 3rd parties and internal stakeholders to resolve contentious claims matters
- Conduct Tele-Interviews with members for Temporary Incapacity and Disablement claims

**About you**
We are looking for an individual who has worked in fast moving transformation environment and is comfortable working with a degree of ambiguity.

Your supportive, professional and empathetic nature allows you to provide the care our members need, often at very challenging times.

You are also highly organised with strong analytical and negotiation skills with experience in the following areas:

- Previous experience assessing Income Protection and Total and Permanent Disability claims is a must have in this role
- Sound understanding of Industry Best Practice and assessment guiding principles
- Experience dealing with self and external insurance arrangements, including defined benefits

**What US offer**
We take a long-term outlook and will invest in our employee's development and training with a personal development plan and yearly funding to support your career goals, as well as these amazing benefits:

- Highly achievable performance incentive
- 17% super as standard but with the ability to dial down to 11%
- Additional 3 days paid leave over the Christmas period - equating to 5 weeks leave
- Additional 3 days ‘Community and Culture’ leave allowing you to give back to your community and celebrate what is important to you

We're passionate about knowledge and sharing it amongst our members and our employees, therefore we believe that 60% in office is the best way to collaborate and build relationships with your colleagues, whilst offering flexibility as to how this works for you.

If you feel you have the experience and skills required for this role, please apply

**Think Great. Create Great.

  • Claims Assessor

    2 days ago

    Melbourne, Australia Kennedy Reid Full time

    $85,000- 105,000 + super + bonus - Melbourne Location - with 3 days WFH a week - Excellent team manager, career progression focus, fantastic culture **Benefits**: - Career development plan - Flexible working, work from home flexibility - Excellent supportive culture, a team that focusses on working together - social club, volunteering days - Work for a...

  • Claims Assessor

    2 weeks ago

    Melbourne, Australia UniSuper Full time

    Supportive, caring and collaborative team environment - Utilise your empathetic nature in role where you can make a difference in someone’s life - Be part of an organisation undergoing a time of exciting transformational change **About US** UniSuper is Australia’s best kept Superannuation secret. The $110B fund recently opened to the public and we need...

  • Claims Assessor

    2 days ago

    Melbourne, Australia Link Group Full time

    **Overview Provide a specialised claims assessment service to Insurers and Trustees of Superannuation Funds. This service covers Terminal Illness, Total and Permanent Disablement and Income Protection claims. **Key Accountabilities and Main Responsibilities** - Provide assessment service for a portfolio of claims on behalf of Tower in accordance with...

  • Home Claims Assessor

    1 day ago

    City of Melbourne, Australia Suncorp Full time

    About You First and foremost, you are a People-Person! You will thrive on making your customers happy; it’s vital to everything we do. We strive to make a difference in our communities. Every day with us is different; you are comfortable with new challenges, new environments, new customers – always something new. You will have previous experience...

  • Claims Assessor

    4 days ago

    Melbourne, Victoria, Australia Jobs via eFinancialCareers Full time $60,000 - $120,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeePlease see more information about QBE careers hereCareersLocation: MelbournePermanent, full-time roleHybrid workingThe opportunityWe have an exciting opportunity for a dynamic and adaptable person to join the Trade Credit & Surety claims team. The role of Claims Assessor will see you taking...

  • Senior Claims Assessor

    2 weeks ago

    Melbourne, Victoria, Australia QBE Full time $104,000 - $130,878 per year

    Location: MelbournePermanent, full-time roleHybrid workingThe opportunityWe have an exciting opportunity for a dynamic and adaptable person to join the Trade Credit & Surety business unit. The role of a Senior Claims Assessor will see you taking responsibility for the prompt and fair assessment of claims.You will be reporting directly into the Service...

  • Home Claims Assessor

    2 weeks ago

    City of Melbourne, Australia Suncorp Full time

    About You First and foremost, you are a People-Person! You will thrive on making your customers happy; it’s vital to everything we do. We strive to make a difference in our communities. Every day with us is different; you are comfortable with new challenges, new environments, new customers – always something new. You will have previous experience...

  • Claims Executive

    2 weeks ago

    Melbourne, Australia Aon Corporation Full time

    Posting Description: - Flexible working arrangements available - Position can be based in Melbourne,Sydney or Brisbane - Excellent growth opportunities **Claims Executive** An exciting opportunity has become available for a hardworking and driven Claims Executive to join our Private Client team. Your dedication in providing a first-class Claims service to...

  • Motor Assessor

    6 days ago

    Melbourne, Australia IAG New Zealand Full time

    Make a difference as a **Motor Assessor**. Join the largest insurance group in Australia and New Zealand. We’re growing our team nationally and looking to hire trade-qualified Panel Beaters, Spray Painters, or Motor Assessors in Melbourne. You’ll get fantastic exposure, as you work with a range of internal & external stakeholders, including key brokers...

  • Claims Assessor

    3 weeks ago

    Melbourne, Australia Advanced Personnel Management Full time

    You are applying for the position ofClaims Assessorfor companyTokio Marine.Please fill in your details below to submit an application for this position. This position is located in: Head Office Close date: Monday 14 July 2025 Department:BCC / TMMA Employment Type:Full-time The ClaimsAssessor is responsible for managing and processing trade credit...