Assessor - Melbourne

2 days ago

Melbourne, Australia Suncorp Group Full time

**Assessor**
- **Assess property damage to determine claim quantum**:

- **Melbourne Location**:

- **Permanent Role**

The Assessor is accountable for accurately assessing property damage and determining claim quantum and scope under the relevant PDS.

Through their customer interactions and support for Client Managers, Assessors deliver brilliant service, providing customers with peace of mind during the claims process.

**What you’ll do**
- Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with builders and determine reserve within delegation levels.
- Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, Client Managers, Repairers and Suppliers
- Deliver professional and brilliant service when completing on-site and desktop assessments, interacting with customers on the Client Managers request.
- Support the Client Manager to identify customer resolution strategies to minimise customer escalations.
- Determine an appropriate claim fulfilment method that balances customer needs with business outcomes.
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
- Respond to customer and stakeholder requests within expected or agreed timeframes.

**What you’ll bring**
- Industry qualifications/ studying or completed ANZIF Diploma of Loss Adjusting (Desired)
- Previous Assessing experience
- Proven performer in customer service roles
- Experience in compiling scope of works

Employee benefits | Suncorp Group

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference - because you’ll be doing that from the moment you start work each day.
- At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._

**Advertised**: 30 Jun 2025 AUS Eastern Standard Time
**Applications close**: 07 Jul 2025 AUS Eastern Standard Time

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