IT Support Assistant

**About the role...**

The IT Support Assistant will assist users in navigating the MiCare IT environment. This will require a self-motivated individual committed to delivering solutions that drive success. The position will work collaboratively with the Manager ICT Services and service areas within the organisation. The successful incumbent will provide guidance to users and entry level technical knowledge of IT systems and software to support users in using technology in their daily roles. Some of the key responsibilities of the role include:

- Demonstrated technical knowledge and basic experience to complete onsite and Remote IT work.
- Ability to demonstrate technical tasks in a timely and efficient manner.
- Ability to liaise with MiCare’s Managed Services Provider and their Support Desk in relation to solving tickets.
- Ability to work within a Team environment but also independently on tasks.
- Assist with IT projects, reviews & implementations.

**Qualifications**
- Relevant tertiary education
- Current Victorian Drivers Licence

**Skills & Experience**
- Must have previous experience in a similar role or demonstrated knowledge.
- Must have a basic working knowledge of O365 & Microsoft suite.
- Must have a basic working knowledge of Windows and Mac OS.
- Must have basic networking knowledge.
- Ability to communicate with all levels of the organisation, both written and verbal.
- Must have demonstrated effective end user engagement
- Excellent written and verbal communications skills.
- Experience within the aged care sector and/or a grant funded not-for-profit sector preferred.

**Why work for MiCare?**
- $70,148 p/annum ($35.50 p/hr) + 11.5% Superannuation
- ** Save on tax with generous salary packaging benefits -**Novated leasing, general living expenses, regional area benefits, meal entertainment, Holiday Accommodation and Venue hire
- ** Employee wellness portal** - access great discounts
- ** Achieve work life balance** - WFH/Office in Carrum downs/Kilsyth
- Learn and be part of a dynamic team.
- Capacity to take initiative and work independently.
- Actively contribute to team success via achievement of defined goals and ability to be flexible in meeting common goals.

**About us...**

**MiCare** is proud to be a culturally and linguistically diverse organisation. A large part of our work is assisting people from a non-Australian background and we respect their culture, their history, their language and tastes, and their stories.

We are here for everyone believing that all people have the right to be respected and their differences celebrated.

**To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident.**

**The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check, Working with Children Check, NDIS Check, and influenza and COVID 19 Vaccinations.**

**How to apply...**

**PREVIOUS APPLICANTS NEED NOT APPLY**

**For Enquiries**

**If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you**

MiCare is a Child Safe organisation and is committed in everyday practice to ensure the safety and wellbeing of children.

MiCare says “NO” to Family Violence. We believe that everyone deserves to feel safe, respected, valued and treated as equals.

MiCare is committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.

**APPLY NOW**

No recruitment agencies please