Retail Customer Service Officer

4 days ago

Toowoomba, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**
- This Casual relief role commences on **$33.66** / hour for the first 3 months, then increases to **$35.98**/ hour + 12% Superannuation
- Roster will be a mix of scheduled and unscheduled shifts, between Mon-Fri 8.45 am - 5.06 pm and up to fortnightly Saturday mornings, hours cannot be guaranteed and are rostered as per the needs of the business
- You'll be working at Toowoomba (Post Office and Business Hub), Qld MVPO and Clifford Gardens (you need to eb comfortable to travel to all of these locations)
- Extensive, supportive training on commencement, from Monday - Friday, 4- 5 hour shift daily for up to 12 weeks
- Access to all Australia Post job openings to advance your career

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Customer Service Officer

    2 weeks ago

    Toowoomba, Queensland, Australia Bilba Group Full time $45,000 - $135,000 per year

    Join Toowoomba's newest and most exciting agricultural storeAt Austral Ag, we're passionate about supporting Australia's agricultural community with high-quality products, expert advice, and friendly service. From stock water solutions to horticulture, animal health, feed, and fencing, we're more than just a store — we're partners in our customers'...

  • Retail: Part Time Customer Service

    4 days ago

    Toowoomba, Queensland, Australia Telstra Full time $70,000 - $120,000 per year

    Employment TypePermanentClosing Date16 Oct :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant TOOWOOMBAJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Retail: Part Time Customer Service

    4 weeks ago

    Toowoomba, Queensland, Australia Telstra Part time

    Job SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications...

  • Retail: Part Time Customer Service

    4 weeks ago

    Toowoomba, Queensland, Australia Telstra Part time

    Job SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications...

  • Retail: Part Time Custome Service

    4 days ago

    Toowoomba, Queensland, Australia Telstra Full time $40,000 - $80,000 per year

    Telstra is hiringWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.OurToowoombastore is hiring aRetail Consultantto join the team on aPart Time basis. Working in a Telstra Retail Store is not...

  • Customer Service Officer

    6 days ago

    Toowoomba, Australia BlueScope Full time

    BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ®...

  • Customer Services Officer

    2 weeks ago

    Toowoomba, Queensland, Australia Wagners Full time $45,000 - $60,000 per year

    Customer Service OfficerThis role is working in our Toowoomba Steel Division for a motivated all-rounder supporting the Sales, Service and Administration team. There will be a strong focus on client service, administration and delivery allocation tasks.About The RoleFull Time - Monday to FridayOverseeing reception, including but not limited to managing all...

  • Customer Services Officer

    2 weeks ago

    Toowoomba, Queensland, Australia Wagners Industrial Services Full time $104,000 - $130,878 per year

    Customer Service OfficerThis role is working in our Toowoomba Steel Division for a motivated all-rounder supporting the Sales, Service and Administration team. There will be a strong focus on client service, administration and delivery allocation tasks.About the role:Full Time - Monday to FridayOverseeing reception, including but not limited to managing all...

  • Customer Service Officer

    4 days ago

    Toowoomba, Queensland, Australia Wagner Industrial Services Pty Ltd Full time $60,000 - $80,000 per year

    Customer Service OfficerThis role is working in our Toowoomba Steel Division for a motivated and experienced administration superstar to support the Sales, Service and Administration team.  There will be a strong focus on client service, administration and delivery allocation tasks.About the role:Full Time - Monday to FridayOverseeing reception, including...

  • Telstra Retail: Part Time Custome Service

    4 weeks ago

    Toowoomba, Queensland, Australia Telstra Corporation Part time

    Telstra Retail: Part Time Custome Service & Sales Consultant TOOWOOMBA page is loaded## Telstra Retail: Part Time Custome Service & Sales Consultant TOOWOOMBAlocations: Toowoombatime type: Part timeposted on: Posted Todaytime left to apply: End Date: October 17, 2025 (30 days left to apply)job requisition id: JR-10156906## Employment...