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Product Design Lead

3 weeks ago

Sydney, Australia Pet Circle Full time

At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together - and we are looking for fantastic people to help us do that

Over the past ten years, we’ve scaled to become one of Australia's Top 5 eCommerce companies and the No.1 player in the Online Pet industry. We will accelerate our growth as we continue on our mission to disrupt the way that pet parents discover & shop for the products they love.

The pet industry is booming (it’s a $15billion dollar industry) and pets are holding bigger spaces in our hearts and homes than ever before. Online penetration of the pet industry is going to grow exponentially in the next 5 years. This is a unique opportunity in your career to be part of our exceptional growth story

Founded and headquartered in Sydney, our team is now over 700 people strong and are based across Australia, New Zealand and the Philippines.

**The Opportunity**

We’re looking for a talented Lead Product Designer with a strong customer and design orientation to take a lead role in an exciting new phase of investment in customer experience at Pet Circle. The role will lead a team of Product Designers, be part of the Customer leadership team (Product and Data) and work closely with development squads.

Working with our teams, this person will play a lead role in researching and developing the experience our customers have when interacting with Pet Circle’s website and mobile app through all parts of a customer lifecycle and across multiple customer journeys. The role and team extend to cover the design of internal systems used by Pet Circle staff.

We are looking for a person who has a passion for contemporary design thinking practices, can work at a conceptual and strategic level but also has exceptional attention to detail and a passion for creating functional, delightful, and beautiful user experiences. As a Lead Product Designer at Pet Circle, you will work in a fast-paced, collaborative setting with engineers, product managers, and your team of product designers to bring our evolving web, mobile and internal app experiences to life.

**Your Responsibilities**:

- Lead a team of Product Designers, ensuring we have the right mix of skills and team size to meet our aspirations
- Working closely with product managers, business stakeholders and engineers, lead the customer experience dimension of the next phase of investment and evolution in our website/app experience
- Lead and advocate the design thinking process by demonstrating and communicating its value within product and wider business teams so that it’s embedded in our ways of working
- Lift the maturity of our product design capability (methods, practices, tooling) across all parts of the delivery lifecycle
- Own and drive the development of a comprehensive design system
- Sponsor the use of user research and testing through the development lifecycle as a way to validate ideas and deliver experiences that delight our customers
- Collaborate with Marketing & Brand teams to ensure alignment with visual elements and tone of voice while also championing best practice user experience principles.
- Connect the dots between multiple projects so that together they form a cohesive experience

**Successful attributes for the role include**:

- Strong leadership skills with a bias to a coaching and empowering leadership style
- An ability to deeply understand business and customer context and use this to inform design decisions and to identify customer experience opportunities
- An ability to coach, influence and persuade others
- A strong bias to action and a willingness to be pragmatic in the pursuit of customer and business impact when needed
- Ability to build strong relationships with senior business stakeholders
- A style that actively challenges the status quo to deliver customer driven and measurable outcomes
- Comfortable and eager to challenge and champion the customer

**Role Location**

At Pet Circle we believe that collaboration and team connection is key for success. This role will be based in Sydney with a blended working arrangement of 2 days in our pet friendly offices and the remaining working from home.

As part of your working from home arrangement we will provide you with IT hardware and an office allowance to support your home set up. #LI-Hybrid

**Why Join?**

We’re passionate about what we do and our love for pets is the centre of our why. Becoming a pawsome Pet Circler means you’re committed to help shape an entire industry - pretty exciting stuff We’re a stable, innovative and low-ego group of people who relish challenges and aren’t afraid to do what’s right. Here’s what we stand for;
- Culture first. Every time.
- We live and breathe our values of Better Together, Pets Matter, Instinctively Curious and Humble Hearts, Hungry Minds. Values alignment is super important to us - you’ll notice this through our recruitment process.
- A focus on