Head of Kyc and Financial Crime Operations

2 days ago

Sydney, Australia ING Full time

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

Due to an internal promotion, we are looking for a new **Head of KYC, Financial Crime Operations**. Reporting into the Chief Operating Officer, you’ll be accountable for all activities related to overseeing and embedding the implementation of Know Your Customer and Anti Money Laundering responsibilities across ING Australia.

You’ll maintain risk appetite settings and operational SLAs, P&L, digitisation and automation targets along with Customer outcomes including calls, complaints and NPS.

**What you’ll do**
- Ensure compliance of INGs procedures to group policy and local regulations across all aspects of KYC and AML. This covers the entire lifecycle from on-boarding to customer activity monitoring to off-boarding (where required.)
- Deliver KYC compliance with a customer centric, simple and efficient approach
- Steer local operations with respect to KYC and AML including CDD, TM, Screening, and Enhanced Due Diligence. Some activities are performed within the function, and some activities embedded in other processes or locations across ING.
- Create and maintain a KYC aware culture within the team and across the first line
- Report to required stakeholders internally and externally, including directly with regulators
- Oversee the development and implementation of KYC policies and procedures.
- Manage and develop both onshore and offshore teams

**What we’re looking for**
- Proven record of managing and developing large operational and/or tech teams in the financial crime domain.
- Bachelor’s degree in Finance, Business, Law, or a related field.
- Minimum of 10 years of experience in KYC or a related compliance role.
- In-depth knowledge of KYC regulations and best practices.
- Experience with KYC technology solutions and tools.
- Experience dealing with AUSTRAC, with APRA or ASIC a plus.

**What’s in it for you**?
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on an approved sustainability activity

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?**

**Applications close Friday 25 October

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