Financial Crime Analyst

**Multiple Analyst opportunities**:

- **Permanent & 12month Fixed Term Full Time roles available**:

- **Location Melbourne, Sydney or Brisbane**:

- **Hybrid role with minimum 2 days in the office**:

- **Able to commit to a two week Full-Time training period**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

**Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.**

The Financial Crime Operations (FCO) division is responsible for ensuring anti-financial crime accountability and governance across the organisation and creating world-class monitoring and surveillance programs based on best practice. We are currently sourcing multiple opportunities for KYC Analysts to join our dynamic Customer Due Diligence (CDD) and Surveillance teams. Your role will be to ensure NAB meets its obligations in relation to Know Your Customer (KYC) - Enhanced Customer Due Diligence. Maintaining strong anti-financial crime governance is vital to serving our customers better and achieving trust and confidence in our industry.

**Your responsibilities include but are not limited to**:
**CDD**:

- Perform KYC analysis for new and existing customers to ensure that NAB meets all appropriate policies and regulatory obligations
- Escalate issues to Leaders to ensure appropriate course of action is taken
- Responsible for inbound and/or outbound calls to collect and/or query customer information
- Work collaboratively with key stakeholders (e.g., Transaction Monitoring, Sanctions, Relationship Managers) on Customer Due Diligence requirements
- Keep up to date on latest regulatory/procedural/policy changes and industry trends

**Surveillance**:

- Perform Transaction Monitoring and Customer Investigations to help prevent and stop the use of NAB's products and services to facilitate financial crime and other illegal activity
- Analysing customer profiles and activity through a mixture of automated and manual alerts
- Responsible for drawing conclusions by appropriately documenting evidence and outcomes, in line with policies and procedures
- Escalation and Investigation of activity that requires further investigation
- An Investigative Mindset
- Intermediate Microsoft Office Suite skills
- Understanding customer profile and ID verifications.
- Attention to detail to do quality control and conduct necessary checks/investigations.
- Strong communication skills with customers and stakeholders.
- Ability to navigate and use NAB customer and back-end systems.
- Report writing skills

**Additional Qualities**:

- The ability to analyse qualitative and quantitative data and draw and communicate conclusions using a sound risk-based approach.
- Strong problem solving, attention to detail and analytical skills.
- Highly adaptable to change.
- Solid verbal and written communication skills with the ability to pro-actively engage and confidently communicate with customers and stakeholders.
- Phone based skills required
- Previous experience working in a Customer Contact role and able to navigate multiple systems

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

FCO offers its colleagues with membership to the Association of Certified Anti-Money laundering Specialists (ACAMS). This is a unique value proposition for our colleagues, allowing them to consume globally recognised financial crime compliance training in a digital, modular, on-the-go format.

**More focus on you**
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

Unsolicited CVs from agencies will not be accepted.