Forecast Modeler

**Req ID**: 88673
**Department**: AR Customer Resolution Complaints Resolution
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The Forecast Modeller role in CR exists to ensure that the leadership team has access to accurate data and analytics to support effective decision making around strategic resourcing decisions and team contingency planning.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent, Full time
**Role Location**: 833 Collins Street, Docklands VIC 3008
What will your day look like?
**As a Forecast Modeler, you are accountable for**:
The role is responsible for ensuring the defined principles, tools, templates and practices significantly uplift our forecasting capability.
The toolset developed needs to be designed so that it is accessible to all levels of leadership from Team Managers to Executives and drives proactive decision making around resourcing
Forecasts and analysis provided are logically structured and make use of appropriate statistical methods; are fit for purpose and reflect the structure of the team(s) in a way that makes sense and demonstrates understanding of the business
Provide insights and recommendations based on forecasting data to support strategic planning and decision-making
Provide value added ad-hoc analytics to manage change and continuous improvement
Provide insights and tools for decision making around long-term capacity and FTE management decisions
Coach leaders to better understand their forecasts, plan effectively and make the best use of their FTE resources
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Knowledge of advanced statistical techniques and data analysis tools. High level of competency of Excel and other data manipulation tools.
Proven experience in forecasting, data analysis, and statistical modelling.
Strong analytical and problem-solving skills with proven ability in undertaking complex analysis using sophisticated processes and evaluating outcomes. Drawing essential links between disparate data.
Excellent problem-solving skills using data to support recommendations and escalations.
Strong attention to detail and accuracy.
Ability to work collaboratively with cross-functional teams.
Proficiency in forecasting software and tools.
Excellent communication and presentation skills.
Ability to manage multiple tasks and meet deadlines
Experience in the financial services industry.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
05/03/2025, 11.59pm, (Melbourne Australia)