Client Services/concierge

1 week ago

Warragul, Australia Signature Care Operations Full time

Come on board and join our team at Warragul Community Aged Care as we set to open our new aged care residence in March 2025

**About the Role**

As Client Services/Concierge, you will be front of house for our resident’s and their families. You will ensure that the process of admission into residential aged care is smooth and seam free and is a positive experience for everyone involved. You will maintain communication with resident’s and families on our waitlist and facilitate tours of our beautiful Warragul home. Moving to residential aged care can be a difficult time in our resident’s lives, so a sensitive and consumer orientated approach is essential.

This role may be expected to visit and assess potential residents within their home or at hospital, to determine their suitability for admission into our Warragul home.

Key Tasks include:

- Ensuring that rooms across all residences maintain satisfactory occupancy.
- Liaising with key stakeholders (hospitals, ACAP, social workers, medical practices and age care placement agencies) to assist in maximising bed occupancy,
- Organising and scheduling appointments with potential clients to showcase any of the requested residences in the organisation
- Facilitating and organising admission paperwork and ensure Assessment is current
- Providing a smooth transition of admission process into the residence

**About You**:

- Excellent customer service delivery
- Ability to develop and maintain professional relationships with relevant agencies and internal and external stakeholders
- Ability to delegate and prioritise tasks and be results orientated
- Demonstrated experience in the coordination and delivery of administrative services in a health, community or residential aged care setting.
- Knowledge of financial requirements for admissions into an aged care facility
- Meticulous attention to detail and accuracy.
- Current drivers’ licence

This is your opportunity to be part of a team that takes pride in providing a superior resident experience. It is a team sharing a mindset of continuous learning, respect, and integrity and a team that is proactive, flexible, and thrives in a challenging work environment.

**Benefits & Work Culture**:
Our staff’s health and wellbeing are important to us - which is why we have developed and partnered with selected providers to offer employees a growing range of benefits to make sure they get the most out of their working and personal life. Benefits available include:

- Salary Packaging with Go Salary (Not-for-profit) up to $15,900 per year.
- State of the art technology
- Staff room facilities
- Onsite Parking
- Exclusive staff discounts with JB Hi-Fi, Endota Spa and more
- CommBank Workplace banking
- Salary sacrificing options including superannuation and novated Leasing through Enlist
- Benefits through our default superannuation fund HESTA
- Access EAP - a voluntary, confidential and free counselling service

Our culture is one of collaboration and compassion. Our leaders have the ability to create, grow and inspire their team. We believe if our staff are happy, our residents are happy.

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