Client Service Officer Nsw State Government

1 week ago

Parramatta, Australia Alexander Appointments Full time

$35 per hour + Super | 35hours per week
- NSW State Government | Parramatta Location
- ASAP Start | Estimated 3month temp assignment, with a potential to extend
- **$35 per hour + Super | 35hours per week**:

- **NSW State Government | Parramatta Location**:

- **ASAP Start | Estimated 3month temp assignment, with a potential to extend**

**About the Company**
Our large NSW State Government client provides a diverse range of essential services to reduce criminal activity and enhance protection of the community.

**About the Role**
They are currently seeking an experienced Client Service Officer to join their team in Parramatta. This is an estimated 3month temporary assignment, with a potential to extend.

As a Client Service Officer, you will be responsible for providing high quality, consistent and timely Client Establishment administration services.

In this role, you will be responsible for however not limited to the following
- Deliver professional and empathetic customer service
- Answer enquiries, providing timely and accurate responses
- Facilitate the resolution of complaints and issues
- Complete inbox management, generating correspondence
- Undertake appropriate investigations to establish a new TRUST, Power of Attorney & Estate matters
- Gather and collate information relating to assets, liabilities, tax to support decision making outcomes
- Liaise directly with families/beneficiaries regarding TRUST, Power of Attorney & Estate matters
- Complete minor accounting duties including processing transactions
- Establish and maintain effective stakeholder relationships
- Records and database management ensuring high integrity, accuracy and confidentiality
- Contribute to continuous improvement initiatives
- Ensure compliance with best practice and legislative requirements

**About You**
To be successful in this great assignment you will have the following
- Demonstrated Client Services experience
- Legal, Financial or Public Sectors experience essential
- Previous experience within a complex/sensitive environment
- Professional, resilient and empathetic interpersonal skills
- Impeccable communication skills, both verbal and written
- Strong computer literacy and proficiency with MS office suite
- Superior organisational skills with the ability to prioritise and multi-task competing deadlines/timeframes.
- High attention to detail
- Willingness to complete a National Police Check
- Fully COVID vaccinated or medically exempt
- Ability to commence and commit to the duration of the assignment

**How to Apply**
**Only suitable applicants will be contacted**.

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