Practice Manager/receptionist

**Hello**

We’re seeking a dedicated and organised **Senior Receptionist** to join our friendly Speech Pathology clinic in Blacktown. If you genuinely care about people and have a heart for service, bringing calm and order to a busy environment, this role could be a wonderful fit for you.
- This role is Hybrid, allowing you to flexibly work from home. Pay Range is $35-38/hr depending on your experience, with the option to opt for a higher casual rate. Hours per week are 30-38hrs depending on the workload demands. Student applicants will be rejected as we are looking for someone long term and dedicated to the job. _

**About Us**
Your Speech Room is a well-established private practice with a team of 12 speech pathologists. We support children and families with a range of communication and developmental needs. Our approach is personal, family-centred, and grounded in compassion and respect. We value long-term relationships—built on trust—with both clients and team members. Our aim is to create a warm, welcoming space, taking every opportunity to support and care for those who walk through our doors.

**What’s in it for you**
- **Supportive environment**: You’ll work closely with the Director and the team.
- **Growth and purpose**: You’ll have a professional development plan tailored to your goals. We believe in nurturing people and encouraging their growth with purpose and integrity.
- **Balanced work life**: The role is structured for flexibility. Work five days per week from 8:30am-2:30pm in the clinic, followed by working from home (3-5.30pm) — ideal for someone who values family responsibilities or personal time.
- **Connected team culture**: We believe in community. Our team supports one another, shares lunch breaks, and stays connected through regular meetings and social events. _We believe love is best shown through action—by being present, dependable, and kind in all that we do._
- **Fair pay**: We value your time and experience with above-award pay + super.

**What you’ll be doing**
- Welcoming clients with warmth and professionalism;
- Processing payments including Medicare and Health Fund claims;
- Managing accounts receivable/payable with integrity;
- Ensuring compliance in HR and payroll functions;
- Preparing and maintaining client documents with confidentiality;
- Managing team schedules and supporting staff needs with empathy;
- Overseeing daily operations and continuously improving how we serve;
- Helping to ensure our services meet best-practice and compliance standards (WHS, SPA, NDIS);
- Working closely with the Director to track and improve practice performance;
- Contributing to a culture of encouragement, respect, and excellence in all client interactions.

**Who we’re looking for**
- Someone calm, dependable, and gracious under pressure;
- A strong communicator who genuinely enjoys helping others;
- Highly organised with a keen eye for detail;
- Tech-savvy and confident using software (Cliniko, Xero, Google Drive etc.);
- At least 2 years’ experience in admin/management, preferably healthcare;
- Strong decision-making and problem-solving skills, with a servant-hearted mindset;
- Someone who brings positivity and unity to a team setting;
- An understanding of healthcare compliance is ideal.

**Note**: This role is not suitable for students. We’re seeking someone ready to grow with us for the long term.

**How to apply**

**Job Types**: Full-time, Part-time, Casual

Pay: $35.00 - $38.00 per hour

**Benefits**:

- Extended annual leave
- Free drinks
- Free food
- Professional development assistance
- Work from home

Supplementary Pay:

- Christmas bonus
- Performance bonus

Ability to commute/relocate:

- Blacktown NSW 2148: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 21/06/2025
Expected Start Date: 16/06/2025