Parts & Service Consultant

Oh what a feeling We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota. Ready to "Experience Amazing"? Born in 1983 with a secret project that challenged us to reimagine luxury automotive, Lexus aimed to set new standards of production and aimed to build luxury automobiles that would outshine the world's best. Today, the Lexus vision is simple - to create amazing. We believe real luxury is never superficial, but thoughtfully considered and gracefully delivered. It feels engaging, exhilarating, and deeply personal. Not merely personalised in the sense of product features, but genuinely compassionate. It’s expressed through imaginative technology that’s both effortless and intuitive. It’s omotenashi that exceeds expectations with heartfelt hospitality. And its meticulous craft and refined elegance that captivate the senses. By making luxury personal, Lexus will authentically create happiness in motion. We are committed to reducing our carbon footprint and striving towards a sustainable future. Grown from our genuine respect for the planet, we believe our actions can have a positive and lasting impact. At Lexus, we strive to create an inclusive workplace that supports everyone reach their full potential. We do this through a long-term strategy supporting a network of 28 Dealers nation-wide, challenging projects, exciting experiences as well as various development and recognition opportunities. What you’ll contribute to Are you ready to drive your career forward with Lexus and Toyota? As a Parts and Service Consultant, you’ll be at the heart of our mission to enhance dealer performance and ensure our brands stay ahead of the curve. In this dynamic role, you’ll be the mastermind behind the planning, coordination, and execution of our products and services. You’ll develop and communicate the strategic roadmap for our Dealer Management System (DMS), ensuring Lexus and Toyota remain competitive and our dealers perform at their best. Based in the vibrant Tune Project Office, you’ll support the dealer network, helping us achieve our sales, market share, and digital objectives. This is a Full-time permanent opportunity based at Port Melbourne. How you’ll make an impact- Strategic Development: You’ll be the visionary behind Lexus and Toyota Australia’s DMS development roadmap, crafting and implementing strategies that align with our Franchise of the Future (FOF) objectives. Your work will ensure we stay ahead of the curve and achieve our ambitious goals.- Expert Advice: Guide managers on DMS policies and standards, keeping an eye on current and future trends.- Stakeholder Engagement: Coordinate forums to maintain a product backlog aligned with our DMS roadmap, ensuring clear communication of progress and priorities.- Operational Excellence: Review and implement operational practices to boost part sales and KPI achievement, identifying opportunities and countermeasures.- Relationship Management: Foster strategic partnerships, resolve complex issues, and improve business processes to support franchise development and expansion.- Customer Champion: Providing specialist support to our customers, you’ll identify risks and opportunities, improving customer satisfaction and ensuring they get the most out of our DMS. Your attributes - If you’ve got one or more, we’d love to hear from you- Experience: Relevant equivalent experience in a similar role.- Influence & Negotiation: Strong skills in influencing and negotiation with a strategic mindset.- Interpersonal Skills: Excellent ability to engage with internal and external stakeholders, with a customer-focused approach.- Dealer Network Knowledge: Broad understanding of dealer network operations and requirements. Join us and be part of a team that’s driving innovation and excellence in the automotive industry Lexus Benefits As the luxury mobility brand within TMCA, Lexus Australia is well-recognised for offering: - Fully maintained motor vehicle including fuel- 14% superannuation with subsidized income protection, life and total disability insurance- Annual contribution to your private health insurance worth over $1800- Significant family vehicle lease and purchase discounts- Flexible hours and workspaces, with a hybrid of working from home and in the office- Wellness facilities - free onsite gym, end of trip facilities- Free car parking and discounted onsite cafe- Free onsite primary school holiday program- 10 days paid domestic and family violence leave- Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership- Paid volunteer days to support your community and matched giving program- 16 weeks paid primary carers leave, 4 weeks paid parental leave for secondary carers and superannuation paid on unpaid parental leave You’re welcome to find out more by v