Jeopardy Officer

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A bit about your role

As the Network Jeopardy Officer, you will be responsible for reviewing the daily schedule at the beginning of each day for the Network & Complex stream and actioning any unscheduled work orders, monitoring technician route activation, and managing any unplanned absences.

Key responsibilities of the Network Jeopardy Officer will be monitoring high priority work orders to ensure SLAs are met within agreed timeframes and key stakeholders including the Network Operations Centre (NOC) are informed of any risks. The role will require you to utilize a detailed analysis of local geography, technician efficiency and skills to allocate tasks where manual assignment is required based on business priorities.

The role requires an understanding of planning, scheduling and dispatch services, proactively highlighting risks to the business, and take action where able, or escalate appropriately. A good understanding of the nbn network and knowledge of the nbn network assurance and maintenance activities is an advantage.

A bit about you

As the Network Jeopardy Officer you will bring strong multi-tasking capabilities, and demonstrate the ability to build rapport with field technicians, effectively manage real-time network jeopardy situations, and provide constructive feedback to WOC Works Coordinators and third-party field supervisors

Lastly, the Network Jeopardy officer will have the ability to function pro-actively and capable of seeking out, suggesting and implementing improved efficiency measures, while understanding and utilizing complex processes and procedures in order to problem-solve. You will manage time efficiently, working on multiple people and projects in parallel and meeting agreed timeframes.

Life at nbn

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation
- At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, families, partner workforces, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary for our future. As such certain workers are expected to be vaccinated against COVID-19 unless a valid medical exemption is provided. For further information please refer to our _
- Covid-19 Vaccination Policy_
- ._
- At _
- nbn_
- our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the _
- nbn_
- network. _
- nbn_
- also aims to build a network that minimises energy use and can be operated with mínimal impact on the environment._

Worker Type

Permanent

Time Type

Full time