Eoi - Manager Claims Delivery

2 weeks ago

Brisbane, Australia QSuper Group Full time

About the role

The Manager Claims Delivery is a key member of the Claims leadership team and manages teams that provide end to end claims management to support members on their path back to work and health.

Key responsibilities:
Lead multiple claims operations teams to manage a diverse caseload of complex life, disability insurance and income protection claims and implementing proactive claims management strategies to optimise both member and business outcomes.

Create a culture of psychological safety and continuous improvement and innovation in relation to service, quality and productivity leading to improvements to best practice claims management.

Proactively manage resources, retention, performance and workflow to ensure consistent service delivery in accordance with the Board Mandate and SLA’s and regulatory requirements.

Assist in the implementation of QInsure quality framework, policy, procedures and guideline.

Provide coaching, development and technical expertise to build claims management capability.

Successful integration of new products, processes and procedures across the claims group.

Develop relationships with the Trustee to gain alignment on claims management philosophy and the achievement of service level mandates.

About you

Tertiary qualification in Business or related discipline.

Extensive experience in claims assessment and management of complex cases.

Expert knowledge of group insurance products, as well as relevant regulatory, legislative and industry requirements.

Ability to work with and maintain relationships with a range of internal and external stakeholders.

Proven experience in leading, managing and motivating teams to successfully achieve organisational objectives.

Demonstrated experience in implementing initiatives to increase quality, service and cost efficiency.

Ability to review reporting, statistical and financial information to identify trends and emerging issues and to provide recommendations for consideration.

Demonstrated ability to clarify ambiguities, reconcile differences and resolve difficult issues

For a full position description please

click here

If you would like to be considered for the above role, please express your interest by submitting a brief outline of your motivation and why you think you have what it takes to take up this opportunity before the

5

th

of December

  • Claims Officer

    12 hours ago

    Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full time

    OverviewAs a Claims Officer, you will be responsible for triaging incoming Claims. You\'ll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement. This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered...

  • Claims Officer

    16 hours ago

    Brisbane, Queensland, Australia Pacific Claims Pty Ltd Full time

    OverviewAs a Claims Officer, you will be responsible for triaging incoming Claims. You\'ll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement. This role is Brisbane based.About Pacific ClaimsPacific Claims has been operating since 1995 and is a respected industry leader as Chartered...

  • Eoi - Claims Management Officer

    1 week ago

    South Brisbane, Australia Hudson Australia Full time

    To provide responsive and proactive claims management services for our members and third parties. You will be demonstarting timely efficient and effective claims management with our members always at the forefront of what we do. **Key points**: - Easy to fill out weekly time sheets - Modern office space with updated amenities ( kitchen / cafeteria / gym...

  • Eoi Claims Manager Art Life

    2 days ago

    Brisbane, Australia Australian Retirement Trust Full time

    Are you ready to seize a permanent opportunity and make a significant impact? We invite you to express your interest in joining our Claims and Underwriting team as a Claims Manager. If you reside in Brisbane or Sydney and believe you are a great fit for this role, we would love to hear from you. This is your chance to be part of a dynamic team where you...

  • Manager Claims

    6 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    2 days ago Be among the first 25 applicantsAre you a strong leader with a passion for delivering quality outcomes in the building and construction sector? We're seeking a Manager Claims to lead and manage the Claims Approval Team within Resolution Services – Claims Management. In this pivotal role, you'll oversee the assessment and management of claim...

  • Case Manager

    2 weeks ago

    Brisbane, Australia Total Claims Solutions Full time

    **The Role** As an experienced Case Manager, you will manage a portfolio of claims while maintaining effective working relationships with key stakeholders to drive a successful return to work outcome. You will manage cases in their entirety as the primary contact, collaborate with injured workers and health professionals, ensure claims guidelines and...

  • Manager Claims Outcomes

    1 week ago

    Brisbane, Australia WorkCover Queensland Full time

    **Job no**: 493818 **Work type**: Permanent - Full Time **Location**: Brisbane CBD **Categories**: Leadership - Claims and Customer, Claims Management Group - Claims Management **About WorkCover Queensland** At WorkCover Queensland, our vision is to be the best workers’ compensation insurer to make a positive difference in people’s lives and keep...

  • Injury Management Coordinator

    2 weeks ago

    Brisbane, Australia Total Claims Solutions Full time

    **The Role** As an experienced Injury Management Coordinator, you will coordinate and monitor workers’ compensation claims and return to work programs for all workplace injuries while maintaining effective working relationships with key stakeholders to drive a successful return to work outcome. You will manage cases and return to work processes in their...

  • Injury Management Coordinator

    24 hours ago

    Brisbane, Australia Total Claims Solutions Full time

    Brisbane As an experienced Injury Management Coordinator, you will coordinate and monitor workers’ compensation claims and return to work programs for all workplace injuries while maintaining effective working relationships with key stakeholders to drive a successful return to work outcome. You will manage cases and return to work processes in their...

  • EOI - Project Manager

    16 hours ago

    Brisbane, Queensland, Australia UGL Full time

    OverviewJoin to apply for the EOI - Project Manager role at UGL.UGL is a leading provider of engineering, construction, and maintenance services with a focus on renewable energy projects through its New Energy business. The team is pursuing opportunities in solar, battery energy storage systems (BESS), wind, and hybrids, hydrogen, and ammonia projects. We...