Service Delivery Manager

7 days ago

Melbourne, Australia Toll Group Full time

Company Description
**About Toll Group**

Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.

**Job Description**:
**Location**: Port Melbourne

As we continue our journey of transformation, we have a new opportunity for a **Service Delivery Manager **to join our Group IT Infrastructure and Applications Services team.

As **Service Delivery Manager**, you will govern site specific IT Infrastructure Services with focus on end to end IT services for Regional sites (VIC, SA, TAS & NZ) / Business Units including field services.

**Key responsibilities include**:

- Be the key contact and owner for any site related IT events, activities, change, planning and incident management for your region.
- Own the incidents and work closely with central IT teams / partner delivery teams for incident and / or problem resolution as per agreed SLA with business
- Manage all site related inventory, infrastructure support, field services and coordinate for activities like audits and remediations
- Help business plan for site specific maintenance and BAU IT support activities e.g. UPS maintenance or power shutdown, server reset, site surveys etc
- Help Service Delivery Head and business on IT requirements and solutions
- Help internal teams in co-ordinating and executing tasks and activities at site or in the region
- Maintain relationship with site admin and key users

**Qualifications**:
**To ensure your success you will possess**:

- 10+ years’ experience providing IT Infrastructure Services
- Experience running infrastructure and platform services in a public cloud platform and / or on-premise
- Good knowledge of ISO27001 / ISO9001 / ISO2000
- Good knowledge of infrastructure including but not limited to compute, storage, networking, datacenters
- Working knowledge of a range of diagnostic utilities, including APIM, Landscape, HPE tools
- Experience with end user services and technologies like O365, Sharepoint, MFA etc
- Good networking skills. You understand TCP/IP, VLAN’s, DNS, load balancing
- Strong in governance, process management and communication

**Qualifications**
- Post-graduate qualifications in a computing and/or business discipline and extensive relevant experience
- ITIL Certification with extensive management experience and proven management expertise

Additional Information
**Be Connected**:
With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

You must be entitled to work in**Australia** and be prepared to undertake pre-employment checks including a criminal history check and medical.

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