Technical Lead, Customer Support

1 week ago

Sydney, Australia Open Systems International Full time

Open Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization and control software solutions to energy utility companies worldwide.

The Role

Open Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization, and control software solutions to energy utility companies worldwide.

As a Senior Customer Support Engineer / Supervisor, you will provide ongoing support to complex Operational Technology (OT) systems in the region, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real world issues for our customer base using the tools and processes OSI provides.

Your Impact
- Provide world-class support through creative, intelligent, efficient, and flexible solutions to a variety of technical challenges
- Build lasting relationships with customers through professional, efficient, pleasant, and helpful communication
- Providing technical expertise in all aspects of the energy utility industry through daily interactions with our global customer base
- Provide remote technical support of complex computer-based control data systems to ensure customers system is properly maintained with the highest level of reliability
- Develop leadership capacity through a supportive and engaging culture.
- Manage internal stakeholders to meet internal KPIs and Customers SLAs;
- Support customers as they deploy, configure and report incidents with their OSI system.
- Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient, and professional manner according to contract maintenance and warranty
- Stay up to date with relevant industry regulations and document all customer interactions.

What You'll Need
- Australian Citizen or Permanent resident with full working rights, preferably based in Sydney
- Bachelor’s degree required, preferably in Electrical Engineering, Systems Engineering or related field.
- 5+ years of experience in Customer technical support.
- Strong technical background in automation and computers.
- Familiarity with power utilities with one or more of SCADA, Energy Management System (EMS), Distribution Management System (DMS), Outage Management System (OMS).
- Knowledge of computer programming preferred.
- Ability to learn new tools and technologies quickly, as well as to learn various languages such as Python or similar.

  • Technical Lead, Customer Support

    1 week ago

    Sydney, Australia Aspen Technology Full time

    Open Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization and control software solutions to energy utility companies worldwide. The...

  • Senior Technical Lead

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Clerk Grade:9/10Salary Range:$129,464 - $142,665 plus superannuation and leave loadingEmployment Type:Full-Time, OngoingLocation:Sydney, Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.Application Closing:Thursday, 6 November 2025 [10:59am]About...

  • Technical Support Lead

    2 weeks ago

    Sydney, Australia Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Lead

    2 weeks ago

    Sydney, New South Wales, Australia Fiskil Full time $100,000 - $150,000 per year

    The basicsYour title will be Technical Support LeadCEO Jake is the hiring managerWe work 4 days/week in our Sydney officeSalary: $100,000 - $150,000 AUD + equity + benefitsWhat are we building at Fiskil?Fiskil is building the infrastructure of the Open Data economy.We're not looking for a traditional support desk, we're building the backbone of customer...

  • Technical Support Lead

    1 day ago

    Sydney, New South Wales, Australia LexisNexis Full time

    About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part ofRELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to...

  • Technical Support Lead

    1 week ago

    Sydney, New South Wales, Australia RELX Full time $120,000 - $180,000 per year

    About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market...

  • Technical Customer Support Specialist

    5 days ago

    Sydney, Australia Relevance AI Full time

    **Location**: Sydney, Australia (Hybrid - 3 Days In Office) **About Us** At Relevance AI, we’re building the future of work. Our mission is to enable the next doubling in human prosperity by delegating as much work as possible to an AI Workforce - a team of AI agents working together in a multi-agent system. We are building an entirely new category and...

  • Technical Lead

    1 day ago

    Sydney, New South Wales, Australia Better Staff Full time $120,000 - $180,000 per year

    Technical Lead – Fintech SaaS PlatformA rapidly expanding global technology company in the heart of the CBD is seeking aTechnical Leadto drive the development of its next-generation SaaS platform. Operating across multiple regions including Australia, Europe and Asia this organisation is known for its innovation and commitment to engineering...

  • Customer Technical Support Specialist

    1 day ago

    Sydney, New South Wales, Australia ASX Full time $60,000 - $100,000 per year

    *ASX: Powering Australia's financial marketsWhy join the ASX?*When you join ASX, you're joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market...

  • Customer Technical Support Specialist

    1 day ago

    Sydney, New South Wales, Australia ASX Full time $60,000 - $100,000 per year

    ASX: Powering Australia's financial marketsWhy join the ASX?When you join ASX, you're joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.In your new role, you'll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator...