Business Support Team Leader

5 days ago

Newcastle, Australia Greater Bank Full time

**Role Intro**:
You will manage all Contact Centre administration and maintain effective 1st line AML/CTF monitoring of business accounts and oversight of processes for Greater Bank.

As the Business Support Team Leader, you will be a trusted advisor for the business and will develop and maintain a robust system and approach to the monitoring of new business accounts opened and ongoing AML/CTF compliance obligations and controls around business accounts.

**What are we looking for?**
- Diploma or higher education qualification in a relevant field such as Business and/or Administration (desirable)
- Strong influence and leadership skills
- Demonstrated understanding of AML/CTF as it relates to business entities
- Strong decision making skills and demonstrated ability to make timely and practical decisions in the best interest of customers
- Demonstrated stakeholder management and collaboration skills
- A continuous improvement mindset and be willing to challenge the status quo

**What would be your key responsibilities?**
- Contribute to and implement the Sales, Marketing & Distribution strategic plan and business plan in line with the Greater Bank strategy
- Contribute to the development and implement commercially orientated Contact Centre and Retail Sales practices to ensure continuous improvement and competitive advantage
- Liaise with relevant stakeholders and contribute to the delivery of projects within Sales, Marketing & Distribution
- Take action to identify and act on operational improvements across the business
- Support the Sales, Marketing & Distribution Division with the implementation of OCDD & ECDD and management of timeline
- Keep abreast of changes to legislation, rules, guidance, and regulatory developments with respect to AML/CTF business entities
- Build team and individual capabilities so the teams have the right capability for future growth
- Seek to understand the needs of internal and external customers and takes action to optimise the customer experience
- Handle complex customer problems as required and provide supporting evidence that delivers effective outcomes

**What can you expect from Greater Bank?**
- Award winning Financial Services Organisation
- Genuine focus on your career development with access to internal and external training
- More than just pay, our health and wellbeing program is centred around work-life balance and flexibility
- Opportunity to make a difference in our community
- Work in an environment where people are at the heart of everything we do

**About us**:
We’ve been helping the people of NSW and South East QLD with their banking needs for over 75 years. At Greater Bank, we are on a journey that is being driven by our people to ensure we remain positioned to support our customers for generations to come. Become part of the team that is helping to transform the way we do banking.

Our next chapter looks to build upon our strong foundations Our customers voted in favour of a merger with Newcastle Permanent creating a regional powerhouse based here in Newcastle and providing an unparalleled opportunity to grow and innovate. Don’t delay Join us and be part of our exciting journey.

  • Team Leader

    1 week ago

    Newcastle, Maitland & Hunter, Australia BelleJoy Support Full time $60,000 - $80,000 per year

    We're Hiring - A Brand-New Leadership Opportunity Awaits YouAbout youAre you passionate about making a meaningful impact in the lives of individuals? We have an exciting new opportunity for a dynamic leader to guide a dedicated team while delivering exceptional support in one of our newly opened homes. In addition to overseeing the care of our wonderful...

  • HSE Business Partner

    5 days ago

    Newcastle, New South Wales, Australia Team Global Express Full time $80,000 - $120,000 per year

    Join one of Australia's most dynamic and forward-thinking logistics and supply chain organisations – Team Global Express (TGE) – as our next Health, Safety & Environment (HSE) Business Partner. We're driving bold improvements in health, safety, wellbeing and environmental outcomes across our national operations, and we need a proactive leader like you to...

  • Team Leader, Employment Support

    2 weeks ago

    Newcastle, Australia Aruma Full time

    NFP | F/Time Perm | Newcastle - Salary packaging + EAP + additional discounts - Dedicated team + Professional development **Your opportunity** The **Team Leader - Employment Support **provides leadership to the Employment Services team, leading an environment focussed on excellence in the success of recruitment and maintenance of Supported Employment. This...

  • Disability Support Team Leader

    4 weeks ago

    Newcastle, New South Wales, Australia Maxlife Care Full time

    OverviewJoin to apply for the Disability Support Team Leader role at Maxlife Care.Salary 75,000 - 80,000.Maxlife Care is a premium provider of disability care services, led by a dedicated team of doctors, nurses, and experienced support workers. Our mission is to partner with our participants to deliver personalized, high-quality care that meets their unique...

  • Regional Business Leader

    2 weeks ago

    Newcastle, Australia Pacific Smiles Group Full time

    **What is this opportunity?**: We have a rare opportunity for a talented business leader to join us as part of our Regional Business Leadership cohort. In this position, you will take ownership of 10-12 of our successful Dental centres in Sydney. We will provide you will all the tools needed to be out in the dental centres on a regular and ongoing basis,...

  • Team Leader

    7 days ago

    Newcastle, Australia Mercy Health Australia Full time

    Employment Type: Permanent full time Hours: 76 hour fortnight shift Salary: $40 - $50 per hour Location: Mercy Health Home Care - Newcastle Upload with Application: Resume, cover letter, and all relevant qualifications Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there....

  • Trade Team Leader

    2 weeks ago

    Newcastle, Australia BGIS Full time

    **The Role** As the **Trades Team Leader **, you will be responsible for the management of our internal trades team servicing our Residential Government Contract. You will work along side the Contract Manager to provide a strong service in maintenance. This role is based across the **Newcastle / Central Coast Region, NSW.** - Manage a team of trades staff...

  • Disability Support Team Leader

    4 weeks ago

    Newcastle-Maitland, Australia Maxlife Care Full time

    OverviewJoin to apply for the Disability Support Team Leader role at Maxlife Care.Salary 75,000 - 80,000.Maxlife Care is a premium provider of disability care services, led by a dedicated team of doctors, nurses, and experienced support workers. Our mission is to partner with our participants to deliver personalized, high-quality care that meets their unique...

  • Team Leader Collections

    2 weeks ago

    Newcastle, Australia Chandler Macleod Full time

    We're looking for a **Collections Team Leader** to join our client’s dynamic and growing team! As the Collections Team Leader, you'll be **responsible **for leading a team of collections agents to achieve performance targets and deliver outstanding customer service. You'll **work closely** with the operations and management teams to develop and implement...

  • Rehabilitation Counsellor Team Leader

    2 weeks ago

    Newcastle, Australia Pinnacle Rehab Full time

    Professional & collaborative team environment - Induction program and ongoing support from Senior Management - Career development opportunities with excellent staff incentive opportunites - _Fantastic Induction to set you up for success_ - _Ongoing weekly training and support from your Team Leader_ - _Career Development Opportunities!_ - _Work/Life Balance -...