Customer Service Coordinator

12 hours ago

Auburn, Australia Decorug Full time

Hybrid work model (4 days in office and 1 day WFH)
- Birthday leave + product discounts
- Be part of a people first culture, and have a impact on customer experience

**About Us**:
Join our dynamic team at DecoRug, a leading provider of flooring, carpets, shutters, and blinds. We are dedicated to delivering exceptional products and services to our retail partners and customers. As we continue to grow, we are seeking a detail-oriented and customer-focused Retail Customer Service Coordinator to support our retail stores and enhance customer satisfaction.

**Responsibilities**:

- **Product Knowledge**: Maintain an in-depth understanding of our flooring, carpets, shutters, and blinds products to effectively assist customers and retail staff.
- **Order Management**: Coordinate order processing, ensuring timely fulfillment and accurate inventory levels across all retail locations.
- **Training and Support**: Provide ongoing training and support to retail staff, helping them understand product features and customer service best practices.
- **Feedback and Reporting**: Gather customer feedback and communicate insights to relevant teams to drive continuous improvement in products and services.
- **Problem Resolution**: Handle escalated customer concerns with professionalism and efficiency, ensuring a positive customer experience.

**Qualifications**:

- Previous experience in retail customer service or coordination, preferably in the flooring or home improvement industry.
- Strong communication skills, both verbal and written, with a customer-first mindset.
- Proficiency in Microsoft Office and experience with customer relationship management (CRM) systems.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Team-oriented with a collaborative approach to problem-solving.

**What We Offer**:

- Competitive salary, Birthday Leave and Employee discounts on products.
- 1 day WFH
- Opportunities for professional development and growth within the company.
- A supportive and inclusive work environment.

**Join us at DecoRug and help create beautiful spaces for our customers

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