Digital and Service Manager

2 days ago

Ryde, Australia WLiving Full time

**At BIGW, a job is never just a job.**

It’s the start of something bigger. There are over 15,000 of us, in the biggest cities and the tiniest towns and for over 50 years BIG W has been the trusted backstop of Australian households, clothing families, furnishing homes, filling toy boxes and providing everyday essentials.

**So what does the role of Digital and Service Manager in BIGW look like?**

The Digital and Service Manager supports the delivery of a quick, easy and seamless checkout experience, whether the customer purchases for online delivery, instore pick up or purchases instore.

Team
- You engage and communicate with your team through change, explaining the why, not just the what
- You are focused on improving capability of your team through coaching and empowering your store team members vs tell do.

Customer & Community
- You e nsure the delivery of a great customer experience every day
- Y ou engage and make a real difference to communities that you serve.

Process
- You focus on embedding strong and consistent process and routines, making our stores easy to shop with easy to find product that is well merchandised with clear value. This includes:

- Planning the delivery of great customer service and quick and easy checkouts across all Front End Tasks (e.g registers and customer greeter) and Service Desk (returns and layby)
- Planning the delivery of on-time pick up orders.
- Planning the delivery of on-time online orders*
- Planning the delivery of on-time direct to boot orders*

You u se d ata & insights to drive decision making not intuition or gut feel on Team, Customer and Performance metrics

**Who are we looking for**:

- A purpose led leader that ensures care and belonging are at the forefront of every decision you make for team, customer and community.
- Agile and adaptable to change as we continue on our rapid transformational journey.
- Strong planning capability (particularly rostering) with the ability to be shift focuses based on customer traffic. Available to work a flexible roster which may include evenings and late nights across the 7 days of the week

**service not available in every store**

**_We value flexibility and will consider part time, job share or other flexible options to enable these roles to meet your work/life commitments.
- **

**Joining the Group
As part of the wider Woolworths Group, we care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. BIG W is not responsible for any fees related to unsolicited resumes.

  • Digital Reporter

    4 weeks ago

    Ryde, Australia Sky News Australia Full time

    Join to apply for the Digital Reporter role at Sky News AustraliaJoin to apply for the Digital Reporter role at Sky News AustraliaWhat's the role?Sky News Australia is looking for a Digital Reporter to write for one of Australia's largest news websites, SkyNews.com.au.What's the role?Sky News Australia is looking for a Digital Reporter to write for one of...

  • Digital Delivery Operations Specialist

    3 days ago

    Ryde, Australia beBeeFulfilment Full time $140,000 - $150,000

    Digital Fulfilment ManagerThis role involves leading and executing a delivery execution framework to directly improve customer experiences.About the RoleAs the Digital Fulfilment Team Leader, it will be your responsibility to tailor and enhance delivery experience, preserving positive customer experiences throughout the entire process from purchase to...

  • Digital Marketing and Promotions Officer

    4 days ago

    Ryde, Australia City of Ryde Full time

    **Permanent 21 hours (spread across 4 days)**: - **Flexible work arrangement including ability to work from home 1-2 days per week**: - **Work with a collaborative and supportive team** **About us** The City of Ryde was recognised as an Employer of Choice in the 2021 Australian Business Awards and is a progressive local Council possessing natural...

  • Digital Marketing and Promotions Officer

    4 days ago

    Ryde, Australia City of Ryde Council Full time

    Permanent 21 hours (spread across 4 days) Flexible work arrangement including ability to work from home 1-2 days per week Work with a collaborative and supportive team About us The City of Ryde was recognised as an Employer of Choice in the 2021 Australian Business Awards and is a progressive local Council possessing natural landscapes, beautiful parks...

  • Digital Content Specialist

    19 hours ago

    Ryde, Australia beBeeContent Full time $72,000 - $96,000

    Job Role OverviewAs a Digital Content Specialist, you will be responsible for shaping the online experience of our digital platform. Your primary focus will be on ensuring that our website is up-to-date, easy to navigate and visually aligned to our brand.Key Responsibilities:Maintain and enhance our product catalogue with SEO-optimised descriptions and...

  • Digital Marketing Coordinator

    3 days ago

    Ryde, Australia Next Gen Health & Lifestyle Clubs Full time

    We have an amazing opportunity for a Digital Marketing Coordinator with a keen interest in health and fitness, to support the business across our six health and lifestyle clubs through its digital and ecommerce marketing activities. **What we’ll offer you** - Up to $55K Base + Super + Uncapped Commission - A free membership inclusive of access to Tennis,...

  • Digital Marketing Lead

    1 week ago

    North Ryde, Australia Abano Healthcare Full time

    **Company Description** At Abano Healthcare, **we’re all about creating smiles—literally! As the largest Dental Support Organisation in Australia and New Zealand, we’re proud to support a network of industry-leading brands like Lumino The Dentists, Maven Dental, and 1300Smiles Dentist. With over 240 practices and a team of 2,000+ dedicated...

  • Digital Test Lead

    22 minutes ago

    North Ryde, Australia Downer Group Full time

    We believe that the future lies at the intersection between humans, technology, and the environments we work in. XDNA, a part of the Downer Group, focuses on supporting digital transformation both internally within Downer and for its clients and partners. We specialise in leveraging emerging technologies to unlock opportunities at the intersection of human...

  • Digital Marketing Specialist

    6 days ago

    North Ryde, Australia Evans Petersen Healthcare Full time

    **The Company** Our client is a global pharmaceutical company providing products and services to Hospitals and Medical professionals to improve the lives of acute and chronically ill patients. They are undergoing significant customer excellence and omnichannel transformation and need a digital solutions specialist to support and execute at this level. This...

  • Digital Content Specialist

    7 days ago

    North Ryde, Australia Evans Petersen Healthcare Full time

    **The Company** Our client is an international and rapidly growing pharmaceutical company. It has a dynamic company culture where high standards are met with impressive support and development. As a business their digital marketing presence is ever growing as they continue to innovate with how they engage with the healthcare customers. With many exciting...