Assistant Manager

3 days ago


Hobart, Australia Kip Full time

**Kip Hobart**:
**Assistant Manager (Dog Daycare)**:
At Kip, we provide pets with the best care and enrichment - and have our people to thank for it. We are compassionate caregivers to our four-legged friends and exceptional communicators to their paw-rents. And we are now looking for our newest Assistant Manager to join our team at Hobart.

As an Assistant Manager at Kip, you will be responsible for driving growth in the business, building the team and providing a high level of care to our canine guests. As a leader in our organisation, you will need to embody our core values of transparency, trust and care.

**Why Kip Happy Stays?**
- Real career pathways for individuals who are looking for more than just a job (with majority of our team leaders having been promoted internally).
- Opportunities for ongoing training to develop and build your animal handling skills, such as pet first aid and pet CPR, canine socialisation online workshops, and/or become an accredited dog trainer through Kip with the National Dog Trainer’s Federation (NDTF).
- Our team leaders have access to further training opportunities, such as human first aid, leadership workshops and a Kip community where ongoing learning is celebrated and shared amongst each other.
- We offer a structured induction program that trains on all aspects of the role that you will need to succeed and feel confident (great for individuals with no experience at all).

**The perks**:

- You receive generous staff discounts on shop items, plus you get to bring your dog to daycare for free - what better way to work than with your own pooch
- We have huge incentives for employees such as rewards for our top performers and an Employee Referral Program where you can earn up to $3000 for recommending extraordinary people to join our company.
- Have weekends and public holidays off
- Form strong bonds and find long term friendships with humans who have similar passions and interests.
- Contribute to providing a high level of service and care that you can genuinely be proud of (and don’t forget the daily dog cuddles).

**What are the responsibilities of the role?**
- Working in the day-to-day operations of our facility
- Liaising with customers, answer enquiries and manage bookings
- Ensuring high levels of customers satisfaction through excellent service and attention to detail
- Lead, motivate and coach a high performing team
- Oversee facility when the Daycare Manager is not present
- Maintain social media page and field enquiries
- Regular assessment of the facility to ensure safety is priority
- Monthly Inventory management
- Responsible for acting and investigating any animal health concerns
- Assisting with the hiring process, including conducting interviews, trials and training new staff

**What are the minimum requirements?**
- Available to attend a work trial shift (unpaid)
- Able to handle larger breed dogs
- High level of communication and empathetic in nature
- Able to work long days, on your feet, in a high pressure environment
- A passion for, strong desire to learn, or aspiration to continue your development with canine behaviour and training

**What's the best way to be shortlisted?**
- Include a cover letter outlining why you are best fit for the role (if you have no animal handling experience, we'd love to know how your current skillset can transfer)


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