Manager, Onboarding, Apac

2 days ago

Sydney, Australia Hatch Full time

** This role is at Klaviyo (not for Hatch)**

Hatch is supporting Klaviyo to find a great Manager, Onboarding, APAC to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Klaviyo.

**About the role at Klaviyo**

As a Manager, Customer Onboarding you will lead the APAC Onboarding Specialist team, reporting to the Snr Manager, Customer Success.

You will be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established Onboarding Specialists in a fast-paced and rapidly changing environment. You will work closely with the other Managers in the Customer Success Org to help build a team of highly successful Customer Onboarding professionals who are able to execute exceptional tailored customer onboarding initiatives to our rapidly growing portfolio. As part of our customer-focused, results-driven organization, you will also be responsible for fast-tracking value while setting customers up for long term success.

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Relationship Building - Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Learning agility - Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Klaviyo.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $80,000.00 - $120,000.00 per year

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