Support Coordinator

Holistic Care SA stands on good ethics and standards in the support of delivering to their participants with the following core values:

- Integrity
- Empathy
- Dignity and Respect as a basic human right
- Recognising participants rights and abilities
- Recognising the whole person

With our values and standards, we aim to ensure that participants feel valued and respected for not only their decisions but also who they are as individuals.

**Missions and Goals**

Our vision is to be the preferred choice for participants, their families, personal support workers for the provision of all in home support services and training. We are committed to:

- Maintain and improve the health, wellbeing and quality of life for people living with a disability in the community.
- Provide the highest standard of cost-efficient services by providing quality trained support workers to meet the needs of those they support; and,
- Provide a person-centred approach where the whole person is supported enabling them and equipping them to live an independent lifestyle.

The Support Coordinator involves connecting participants with a NDIS plan to supports and services in the community. The main purpose is to support and assist within Australia’s NDIS participant’s abilities to connect to and coordinate informal, community and funded supports in the service delivery environment.

**Key Employment Criteria**
- Holistic Care SA’s mission, vision and values
- Respect and respond to the individual needs and preferences of the participants.
- Communicate effectively with participants, significant others and the organisation
- Present in a well-groomed, clean and appropriate manner
- Understand and demonstrate safe work practices and adhere to company policies and procedures
- Understand and demonstrate the importance of documentation and time management in the position
- Demonstrate reliability, punctuality and trustworthiness

**Main Roles and Responsibilities**
- Work with participants to find providers, services and support to achieve their goals as per their NDIS plan
- Resolve points of crisis and develop resilience with all stakeholders
- Involve participant and family in the implementation of individual packages where appropriate
- Actively participate in Professional Development
- Deliver services and support with a high level of quality and satisfaction
- Attend planning and review meetings as requested
- Keep accurate and complete records of your work activities in accordance with legislation and operational requirements
- Liaise and report to the NDIA and associated organisations
- Ensure accuracy of participant service agreement, quotes and expenditures in line with NDIS Pricing Arrangements
- Monitor spending against Participant NDIA Plan, liaise with service providers, NDIA and Plan Manager
- Ensure support coordination billable hours are align with the service agreement throughout the duration of the plan.
- Ensure Work Health and Safety guidelines are adhered to and all industry relevant legislation and codes of conduct are complied with
- Provide NDIA reports as per NDIA requirements (such as implementation report and Quarterly reports)
- Maintain an up-to-date knowledge of the NDIS systems and practices
- Performs other duties as assigned, including any non-billable activities within the organisation.
- Undertake work in line with the organisations policies, procedures, and practices
- Maintain accurate and up-to-date case notes on participant progress.

**Qualifications and Knowledge**
- Tertiary qualifications in a relevant field, such as Social Work, Service Coordination, Case Management, Allied Health and/or Disability-specific Qualifications at associate diploma level
- Current Australian Drivers Licence
- Current NDIS Worker Check
- Current Working with Children Check
- At least 2 years’ experiences within the disability sector
- Understanding of NDIS Legislation and Code of Conduct
- Understanding of NDIS Restrictive Practices Guidelines
- Work Health and Safety Act 2012 (SA) (the WHS Act)
- Work Health and Safety Regulations 2012 (SA) (the WHS Regulations) and supported Codes of Practice
- Equal Opportunity Principals and Practices Practice

**Skills and Experiences**
- Demonstrate high level interpersonal, communication and teamwork skills
- Well-developed oral and written communication skills
- Demonstrate problem solving and negotiation skills
- Ability to manage time effectively and work under pressure
- Demonstrate understanding of the changing and diverse needs of NDIS participants
- Ability to work with a high level of independence and autonomy
- An understanding of cultural sensitivity
- Proven experience in the use of Microsoft Office including Outlook, Word and Excel
- Ability to process and prioritise a high volume of activities in a fast-paced environment
- Demonstrated ability to use a planned, structured approach to allocation of resources

**Job Types**: Part-time, Contract
Contract length: 12 mont