Customer Service Advisor

2 days ago

Mulgrave, Australia City FM Australia Full time

**Brief Description**: Take inbound and make outbound calls to resolve, manage and escalate problems logged with the Helpdesk for CityFM partner brands.
City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.

**The Opportunity**:
This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer. This is a Permanent opportunity working Monday - Friday between 7:00am and 7:00pm. CityFM offered Work from home two days per week, at the conclusion of a 2 week in office training period.

**Why you want to work for our team**:

- Working within a custom designed modern building with free on
- site secure parking
- Work 2 days from her per week
- Supportive, fun and encouraging team earning above award wage
- Career progression making use of our extensive learning and development program.
- Discounts Hub with exclusive discounts across major Australian retailers

**Your key responsibilities will include**:

- Effectively manage a high volume of both inbound/outbound calls.
- Resolve, manage and escalate problems logged by our customers.
- Accurately capture data and work to realistic KPI’s.
- Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

**You will be required to**:

- 12 months experience working on a helpdesk/call centre - Preferred.
- Exceptional customer service focus.
- Excellent communication skills, both written and verbal.
- Strong attention to detail.
- Attend 2 weeks on site paid training

If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.
City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to the City careers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals

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