Quality Manager, Community Services

Full Time
- Max Term Contract
Sunshine
About us
We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together BaptistCare (NSW, ACT, WA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be - with people right at the centre.
About the Role
As Quality Manager, you'll champion quality excellence across Baptcare's family and children community services, ensuring our programs meet the highest standards while remaining true to our mission of compassionate care. You'll collaborate with multidisciplinary teams to implement robust quality frameworks, conduct meaningful audits, and develop innovative solutions that enhance client outcomes.
Key Responsibilities
Lead quality improvement initiatives across family and children community service programs
Develop and maintain compliance frameworks aligned with regulatory requirements
Conduct comprehensive quality reviews and risk assessments
Mentor staff in quality practices and continuous improvement methodologies
Partner with leadership teams to embed quality culture throughout the organization
Analyze performance data to identify trends and improvement opportunities
Key Selection Criteria
Demonstrated experience and success in quality and compliance leadership within the community, health or human services sector
Demonstrated success in the design and implementation of quality frameworks and systems to support continuous improvement, quality and compliance
Proven ability to analyse data, report on performance, and drive continuous improvement initiatives
Demonstrated success in managing and delivering strategic or change projects
Experience in people management and leadership of a team including supporting ongoing development
Strong understanding of relevant regulatory frameworks and standards (e.g., NDIS, Community Services, Child Protection)
Ability to build and maintain strong relationships with partners and networks
Proven stakeholder engagement skills
High-level organisational, planning, and problemsolving skills
Experience in building and maintaining a positive culture for quality and continuous improvement
Demonstrated understanding of contractual, service and program compliance in a community services environment
Demonstrated advanced interpersonal skills and advanced written and verbal communication skills
Only short-listed applicants will be contacted.
Applicants must have the right to work in Australia.
The successful applicant will be required to undergo a National Criminal History check.
A medical assessment will be conducted to see if you are physically capable for the role
At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.
Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.
Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.