Fleet Underwriting Technical Specialist

4 days ago

Melbourne, Australia Insurance Australia Group Full time

**The Role**

The purpose of the role and your unique contribution is to provide leadership through your technical expertise and knowledge. Your decision making, guidance and mentoring will support the effectiveness of our market facing underwriters including oversight of risk kselection and acceptance.

Your role will interact with our customers and partners and will ensure we maintain strong relationships that develop opportunites and delvier exceelent customer experiences. The role is a focal point for escalation and complex decision making.

Your decisions on complex riskselection and appetitie will be critical in delivering on our Insurance Margin and, growth and retention targets. Through your role we will be able to deliver a consistent customer experience across bran, channels and products.

**Key Responsibilities**

**Strategy**:

- Consistent execution of the market plan set by the National Underwriting Manager.

**Customer**:

- Customer and Partner NPS
- Market facing underwriting activity
- Support and deliver consistent decision making that supports excellent customer experiences.
- Through your understanding of the complexity of our customer risks, your role will develop solutions to enhance our performance and propositions in the market.

**Operational Performance**:

- Through your underwriting and the referral process, manage our adherence to pricing, risk selection and acceptance guidelines.
- Develop and maintain relationships with key stakeholders (internal and external) to optimise outcomes, generate opportunity and resolve complex issues.
- Through the underwriting referral process and pro active engagement support the technical development and capability uplift of our underwriters.
- Provide support and guidance to the National Underwriting Manager for the delegation of, and or change in individuals underwriting licences.
- Support for the QA and technical file audit processes.
- Develop and/ or support the development of our appetite into new or emerging opportunities, and identify risk types on areas of risk that should be curtailed.

**Governance & Risk**:

- Governance through adherence to Group policies.

**People**:

- Demonstrate Closer, Braver, Faster and live by the values of our spirit
- Ensure a workplace of safety and wellbeing for our people
- Support the understanding of current underwriting capability and coach and mentor to uplift that capability.

**Skills & Experience**
- Previous experience in insurance within a senior underwriter or technical role.
- An insurance qualification, e.g. ANZIIF Cert IV, and/or tertiary degree or equivalent industry experience (essential)
- Aided with Guidelines development
- Relationship / Stakeholder management - internal and external
- Evidence of training and upskilling team members

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

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