Venue Manager

2 weeks ago

Melbourne City Centre, Australia Darling Group Full time

Venue Manager
- Melbourne CBD- Reporting to the General Manager, the Venue Manager will be responsible for the overall management of the Higher Ground team and provide a naturally friendly, helpful and responsive level of service for customers.- Competitive Renumeration
- Company-wide opportunities
- Positive, respectful and fun work environment

Reporting to the General Manager, the Front of House Manager will be responsible for the overall management of the Front of House team and provide a naturally friendly, helpful and responsive level of service for our guests.
What you'll do...
- You will ensure all our guests feel they are treated as individuals and will want to return.
- Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves.
- Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
- Ensure that all hotel Standard Operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
- Ensure a good relationship is maintained between Front Office, Housekeeping, Maintenance and R&B.
- To be fully aware, and competent in, all health and safety procedures and policies.
- To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
- Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
- Assist the sales team with site inspections and be confident on the hotel facilities.

WHAT YOU'LL BRING
- Previous experience in a similar role and within a fast paced environment is plus but not required - junior positions also available.
- Excellent communication and interpersonal skills.
- A positive and friendly attitude.
- Ability to work in a fast-paced environment.
- Attention to detail and a strong work ethic.
- Flexibility to work weekends and public holidays as needed.
- Must have a passion for providing exceptional customer service.

WHAT WE OFFER
- Outstanding training and development programs
- Competitive remuneration
- Company-wide opportunities
- Positive, respectful and fun work environment

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