Application Support Analyst

4 days ago


Brisbane, Australia Halcyon Knights - LogicMelon Full time

Good blend of project and troubleshooting
- Role focussed on customer engagement and building meaningful relationships

This will be a hybrid-work model, with an emphasis on being around your team members at the office, located in the south-side, 12 min from Brisbane CBD.

**Responsibilities**:

- Be a project manager and liaise with project co-ordinators, system owners, key system stakeholders and IT support staff to install new and upgraded existing software into client UAT and Production environments
- Liaise with the Development team to discuss resolution of low-level software issues (issues and bug fixes)
- Maintain and support hosted servers on premises and on Microsoft Azure cloud
- Install, configure, and test beta and new release software and provide feedback to Developers using the development management software
- Provide training for customers on Applications
- Ticket monitoring and resolution

**Requirements**:

- 2 + years Application Support experience
- Car and drivers licence to facilitate travelling to customer sites within Brisbane
- Strong communication, customer service and rapport building skills
- Technical skills: SQL Server (2008 - 2019), Windows server (2008 - 2019),.Net, VM-ware, MDM deployment, Azure (desirable)
- Basic SQL scripts / queries
- IT Support level 2 / 2.5
- Strong windows / microsoft environment support experience

**Benefits**
- Very special culture which is flat, you manage and create accountability for yourself, flat structure based on outcomes and trust amongst the team
- Company focussed on building relationships with customers, dealing with people at a deeper level, solving problems and providing solutions to customers that will remember your great customer service and efforts
- Agile and forward thinking environment, developers work closely with app support in harmony
- Sizeable team size that are very close to the product
- Reputable brand that are currently growing and going through an exciting phase
- Permanent full-time
- New office space / layout
- Standard work hours

8374



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