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Release Support

2 weeks ago

Sydney, Australia FIS, Inc. Full time

Release Support

We are FIS. We are a global Fortune 500 Fintech. Every day our teams innovate across the world of finance and banking, driving the way the world banks, makes payments and invests. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.

**About the role**:
As an Operations Software Analyst, you'll be working with one of the foremost credit card processing systems in the industry, used by banks and financial institutions across the globe. This role will ideally be based in Melbourne and is fully remote - although regular catch ups with the team will occur.

**About the team**:
As part of a large team based across Melbourne and the Philippines you will be working closely internal stakeholders to provide quality technical solutions to global clients using our card processing technology.

**What you will be doing**:
In this role you will:

- Operate and manage IBM mainframe based test environments.
- Identify and resolve technical defects.
- Support overnight production batches on a rostered basis (additional monetary compensation given).

**What you will need**:

- Sound experience working with IBM Mainframe technology
- Knowledge of modern, end-to-end systems development life cycles.
- Experience working within the core banking or insurance sector
- Strong customer service skills that build high levels of customer satisfaction for internal and external customers.
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organisation, eg executive, management, individual contributors.
- Excellent problem-solving, team and time management skills.
- A bachelor's in computer science or information systems or equivalent experience.

**Added bonus if you have**:

- Cobol programming experience
- Experience working with Rexx programming language and Endevor
- Experience with P1C, Vision Plus or other scale credit card processing systems

**What we offer you**:
At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

- Opportunities to make a real impact working for a Global Fortune 500 Fintech
- Competitive remuneration and benefits including medical insurance and employee share scheme
- Opportunities to grow and develop your career within a supportive team environment

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**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Job ID JR0270710