Customer Care Specialist

**Queensland - We want to hear you roar**

**Come join the pride at Australia’s most recommended bank**

We’re growing our Customer Care team in Queensland, and have multiple opportunities for ambitious locals who are determined to help our customers “Do their thing.” As part of our completely remote working team, you’ll be assisting our customers from the comfort of your home office

Our **Customer Care Specialists** are key to us being Australia’s most recommended bank, and we’re on the lookout for confident people who love to provide an exceptional customer experience and want to take on a new career challenge.

**Hearing what our employees have to say about working for us is really important. Here’s what some of our new starters have to say**

“This role in particular stood out as I had always considered and wanted to think about going into a banking role.”

“I feel very supported working in the Queensland remote team with our other colleagues. Regular training and refresher meetings help to keep us all in contact and ensure we are all following procedure.”

“I feel supported, and lucky enough to love our team. They never fail to make me laugh.”

**If you’re as excited as we are, then keep reading**

These roles will be available for a **21 August **start date and you’ll be joining a fun and fast paced environment where there is opportunity to grow within your role.

These positions are **permanent, full time and will require you to work a 7-day rotating roster,** on an **8 hour shift scheduled between 8.30am to 8.30pm**.

We provide **6 weeks of paid training during the onboarding period to help you kick-start your career with us and ensure your success as part of our team**

**You’ll need to have your own home office set up, including a suitable chair, **access to a dedicated and safe workspace, **desk and monitor, accompanied by a stable internet connection demonstrated through a speed test (or be willing to acquire one).**

**What you'll do**

As an inbound call centre for an online digital bank, you’ll be the first voice our customers hear when they call us for assistance. In this position you will lead our customers through a range of different enquiries related to our daily banking products, using your active listening and analysis skills.

Working within our remote team, you’ll be virtually led by one of our great experienced Team Leaders who will help you grow and develop your career at ING where you will receive regular coaching and mentoring sessions with your Team Leader - while making a real difference to our customers’ lives

**What you’ll bring**
- Minimum 6 months full time work experience in a high volume, fast paced environment.
- Experience working in a call centre and/or a remote environment will be highly regarded.
- Excellent communication skills, and the ability to offer a positive experience to every customer.
- Flexibility to work to a rotating roster in a highly structured environment.
- The ability to be resilient through proven experience and work autonomously.
- The ability to learn new technology and navigate computer systems and multiple screens efficiently and accurately.
- Access to a reliable internet connection that has bandwidth of **50mbps** or greater that supports **Wifi 6.**:

- Access to a dedicated and safe workspace.

**Please note**: This role is only open to Queensland residents. As part of our recruitment process, you’ll need to be able to attend an in-person assessment centre in Brisbane in the week commencing **10 July.**

**What’s in it for you?**
- 20% penalty rates for any late shifts finishing after 8pm and time and a half for weekend shifts.
- One-off Work from home allowance of $295 (payable after you’ve completed training).
- 4 weeks Annual Leave + the potential to earn an extra week of leave.
- Encouraged work/life balance, working from home in a completely remote team.
- An IMPACT day each year to volunteer on an approved sustainability activitySupport for your wellbeing through an additional annual REST Day as well as an Employee Wellbeing Program so that you can be your “Best You.”
- Discounted ING Health Insurance and ING Home Loans.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating s