Associate - Institutional Banking Client Services

**Do Work T**hat Matters**.**
CommBank's Institutional Banking Client Services (IBCS) is looking for an Associate to join our operations team that partners with Institutional Banking and Markets ( IB&M ) to deliver Transaction Banking Services to Institutional Banking and Corporate clients.

**Your Role.**

As an Associate in IBCS, you will be a first point of contact for our clients to manage their Transaction Banking queries and needs.

Our team provide support to clients across a full suite of Transaction Banking products including; Corporate Cards, Corporate Accounts, Transactional Accounts, Merchant Services and CommBiz and we're built to be a trusted support service to our valued Corporate or Institutional clients.

Our key focus is to serve our I nstitutional Banking (IB) Clients by answering their queries from the time they are early onboarding stage of their customer life cycle with the Group to the ongoing maintenance and enhancement of their CBA experience. T hroughout this lifecycle the team build strong and meaningful relationships by getting to know the clients, their needs, industry, and long-term strategies.

This is a great role for those looking to expand their career into Corporate Operations team, based in our CommBank Head Office or deepen your knowledge across cards, payments, merchants or existing account based services experience.

**On Any given day you will**:

- Form relationships with clients and relationship managers while helping our customers with account maintenance and transaction banking queries.
- Utilise high attention to detail skills to understands how to mitigate risk or control issues
- Demonstrate judgment and problem solving by thinking ahead, anticipating questions, finds alternative solutions and identify clear objectives
- Communicates what is relevant and important in a clear and concise manner and shares information/ new ideas with others
- Successfully handles multiple tasks, takes initiative to improve own performance, works intensely towards extremely challenging goals and persists in the face of obstacles or setback

**We're**interested in hearing from people who have**
Experience or exposure across Transaction Banking products like cards, account adjustments/openings/closings, payments or merchants which can be found across many environments, some may include; Operations, Branch, Everyday Banking, Business Banking Contact Services, Merchants or Direct Banking environment and are looking to expand your career into the Institutional Banking Services team by providing premium service for our customers.

Other skills we look for:

- Experience working with Tr ansactional Banking clients or products ( such as Corporate Cards, payment, merchant solutions, account maintenance).
- Rel evant experience in Operations or processing roles or experience in Branch Banking or Business Banking Operations.
- Business/Commerce or related degree is preferred

**From here, t**he opportunities are endless.**
At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in

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Advertising End Date: 19/02/2025