Head of Online Trade

Location: Williams Landing, VIC, AU
- Category: Customer
- Work Type: Fixed Term Full Time

**Who are we?**:
We’re one of Australia’s most-loved retail brands — a team of over 12,000 passionate individuals, united by a shared purpose. For nearly a century, we’ve earned a special place in the hearts of Australian families, and today, we continue to evolve with one clear focus: putting our customers at the centre of everything we do. There’s never been a more exciting time to be part of our journey.

**An Iconic Australian Brand**

With our instantly recognisable logo and a legacy built on trust, we’re proud to be one of Australia’s most iconic retail names. From first baby clothes to memorable fashion moments, we’ve helped generations of families celebrate life’s milestones. By making quality, style, and affordability accessible to all, we’ve built a lasting reputation for helping Australians live better — every day.

**A Place to Belong, Grow, and Thrive**

We’re more than a workplace — we’re a community. Guided by supportive and passionate leaders, our tight-knit team is committed to helping each other grow and succeed. As we continue to transform and innovate, you’ll find opportunities to be challenged, inspired, and make a real difference.

**What will you do?**:
Our Online team supports the customer journey across all our online platforms, delivering an engaging and relevant shopping experience wherever our customer’s shop. As our **Head of Online Trade - Target,** reporting directly into the General Manager of Online - Kmart & Target, you will be accountable for driving trade and conversion to support the ongoing growth of our online sales. You will be the custodian of the online sales channels and will work collaboratively with key business stakeholders, ensuring teams make informed and data driven decisions to drive online sales. Leading the Target Online Trade team, you will be an inspiring, engaging, and supportive people leader.

**As Head of Online Trade - Target you will**:

- **Lead the e-commerce trade calendar**, overseeing the planning and execution of go-live and post-launch trade and campaign activities to meet sales and profitability targets.
- **Shape and execute our e-commerce strategy**, driving category growth through the online channel with a strong focus on customer needs and behaviours.
- **Manage a portfolio of strategic initiatives** aimed at optimising online performance and unlocking new growth opportunities.
- **Leverage customer insights** to identify opportunities and proactively address challenges at a category and business-wide level.
- **Stay ahead of the curve**by monitoring industry, digital, and customer trends, integrating these insights into trade planning and long-term initiatives.
- **Act as a key connector**, collaborating cross-functionally with teams across Marketing, Merchandise, Technology, Customer Experience, and Online Operations to ensure alignment and successful execution of online trade strategies.

**What are we looking for?**:
To thrive in this role, you'll bring a unique blend of strategic thinking, digital expertise, and collaborative leadership. Specifically, you’ll have:

- Proven success leading digital and e-commerce strategies, ideally within the retail apparel sector.
- A deep understanding of consumer-centric digital experiences, with a passion for delivering seamless and engaging journeys.
- A sharp commercial mindset, backed by strong analytical skills and a data-driven approach to decision-making.
- An experienced people leader, who has led teams in a trading or transformation context
- Exceptional collaboration skills, with the ability to build strong relationships and influence stakeholders across all levels of the business.
- Excellent communication skills, both written and verbal, with the ability to clearly articulate complex ideas.
- Confidence in using analytics tools like Google Analytics to drive performance, revenue, and conversion improvements.
- An innovative and proactive mindset, always looking for new opportunities to add value and drive growth.

**What will you get?**:
At Target, we believe in rewarding our team for the great work they do. When you join us, you’ll enjoy a range of benefits designed to support your wellbeing, career, and lifestyle, including:

- Exclusive team member discounts at Target, Kmart, Bunnings, and more.
- Free OnePass membership, giving you free delivery on eligible products from Kmart and Target.
- Access to our Employee Assistance Program (EAP) for confidential support when you need it.
- Flexible hybrid work arrangements, giving you the balance of office connection and remote flexibility.