Relationship Manager

6 days ago

Caboolture, Australia Right at Home Full time

**Description**:
Are you passionate about taking care of others and providing exceptional customer service to clients? Then you are the perfect person to join the Right at Home Sunshine Coast team as a Relationship Manager

**Company Background**: Right at Home Sunshine Coast provides high quality in-home care to aged and disability clients. We provide a wide range of care services including companion, personal, nursing, respite, transportation, transitional, 24 hour, and palliative care, all designed to help our clients stay in their homes. Our mission is to improve the quality of life for those we serve.

**Duties Include**:

- Establishing, building and maintaining relationships with new and existing clients
- Pro-actively managing a large number of enquiries from multiple referral sources to increase conversion and revenue
- Performing our client intake process to ensure timely and efficient commencement of services
- Ensuring all administration is completed to a high standard and completed within allocated time frames and legislative frameworks
- Have the ability to analyse and resolve problems in a timely manner, work well with others and demonstrate leadership
- Working closely with internal and external stakeholders to prepare and complete service agreements, manage budgets and coordinate services
- Ensuring all client contact is managed in an empathetic, friendly, interested and patient manner to quickly build rapport, trust and confidence in Right at Home
- Some travel within the Sunshine Coast & Noosa regions
- Prior experience in sales, marketing, client engagement or customer service with a strong drive for growth and success
- High-level organisational skills and attention to detail
- Excellent presentation with strong written and verbal communication skills
- Ability to build meaningful relationships with a wide variety of people and a passion for providing high quality customer service
- Demonstrated problem-solving skills combined with a strong ability to prioritise tasks
- Demonstrated ability to work both autonomously and as part of a team
- Strong computer skills
- Current Drivers Licence & National Police Check
- Knowledge of NDIS, Home Care Packages and/or other community, healthcare funded programs would be seen as advantageous

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