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Customer Service Officer

2 weeks ago

Cannon Hill, Australia Endeavour Foundation Full time

Exciting **Full-Time opportunity** based in Sunny Coast and Maryborough region
- Providing exceptional customer service through various touchpoints
- Encouraged and supported ongoing professional development and diverse career opportunities.

**Who is Endeavour Foundation?**

We are people working together, making possibilities a reality for people with a disability, and for people seeking employment, education and training opportunities. We call ourselves Team Possible

Endeavour Foundation supports people with disability to live, learn, work and flourish according to their own interests and priorities. Our 5,000 strong team operates over 300 sites in the heart of local communities across Queensland, New South Wales and Victoria where we offer choice, opportunities and personalised support in the key areas of home, work, learning and community participation.

**Why should you join Endeavour Foundation?**
- Salary Packaging Benefits, package up to $15,900 of your annual salary tax free. Less tax = more take home pay for you
- In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.)
- An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members
- Discounts on Corporate Private Health Insurance Plans, whitegoods and appliances
- Paid Parental Leave and Salary Continuance
- Free flu vaccinations
- Onsite café, onsite parking (where available) and close to public transport

**A little bit about the role**:
As the Endeavour Foundation continues to grow and support the community and workplace as a leading disability service provider, we have an exciting opportunity for a **Customer Services Officer**
- Supporting the implementation of new technology and enable a straight through process to proactively drive a strong customer experience
- Ensuring customers' needs are met at first point of contact
- Proactive Customer Sales and Service in the provision of suitable solutions
- Specific Outbound Campaigns execution
- Rostering client services through the client management software program
- Billing client services through the client management software program
- Assisting in developing a culture within the team that reflects the values and care principles of Endeavour Foundation
- Directing enquiries internally, take ownership and resolve issues
- Conflicting resolution

**What will you bring**:

- Minimum qualifications of a degree in accounting/finance/business management preferred
- Proven experience in a customer service role within fast paced environments
- Operational experience is highly desirable especially in billing and rostering
- Sales experience is highly desirable
- Current Driver’s License
- Ability and desire to learn quickly across new areas / topics
- Willingness to travel from time to time
- May be required to work weekends and outside of the standard working hours especially if Endeavour moves towards a 7 day / 24 hour service model
- Open to applicants willing to work part time hours as well as full time.

**How you can apply**

Please note, before commencing with Endeavour Foundation and should you be successful, you will be required to undertake a “Fit2Work” National Criminal History Check.

Additionally, in line with the direction from State Government, all authorised workers defined under the Queensland Public Health Order are required to be fully vaccinated against COVID-19. Endeavour Foundation requires all new employees to be fully vaccinated against COVID-19.

If this is the opportunity for you, click ‘Apply’ below; we look forward to hearing from you

"We are a 2021 Circle Back Initiative Employer, and we commit to respond to every applicant"