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Customer Care Representative

2 weeks ago

Parramatta, Australia Australian Unity Full time

**About Us**

Established in 1840, we're Australia's first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we've grown to a company of nearly 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the community.

We support your Real Wellbeing so you can better support our members' and customers' wellbeing journey

**What's on Offer**:
We value our employees and the wonderful work they do. Our employees enjoy an enviable range of benefits, including the following:

- Enjoy additional yearly paid **Well-Being & Community leave days**:

- **14 week paid parental leave**, with equal benefit for** both parent**s PLUS our **Bump to Baby** program
- **Fitness Passport** - a discounted workplace health and fitness program
- **Employee Assistance Program** - support and assistance for you and your partner at those times in life when you need it most
- **Flexible Working **- Hybrid work model
- Attractive** employee discounts** on Australian Unity Banking products, Private Health and General Insurance
- **Novated Leasing** - enjoy a new car whilst salary packaging with Maxxia
- **Travel and Accommodation** - care hire, travel insurance and accommodation discounts

**Your New Role**

As a **Customer Care **Representative, you will join our amazing Customer Care Team where you will be a central point of contact for our Home Care customers nationally. You will deliver quality customer service outcomes and solutions to customers and their loved ones who are looking for that extra helping hand, in and out of their own homes.

This role can be based in our **Parramatta **Office in **Sydney. **You will have flexibility to work a **hybrid work model** with most days work from home**. **This role** **enables you to bring your whole self to work and truly make a difference every day.

You will be the central point of contact for our Home Care Service Customers nationally, delivering quality customer service outcomes and solutions to customers and loved ones looking for an additional hand in and out of the home.

**Duties of your new Customer Care Representative position**:

- Assist customers with their enquiries through Inbound and Outbound contact.
- Identify solutions for customers in a complex environment to meet their needs.
- Reviewing customer information and action incoming referrals in line with regulatory service requirements.
- Provide efficient, friendly and professional service to all internal and external customers.
- Maintain industry knowledge by participating in relevant training and development programs as agreed.
- Develop superior knowledge of Australian Unity products, service offering and consult with customers to match the best outcome.
- Collaborate with branches to deliver a seamless experience to our customers.
- A rotating fortnightly roster (8AM start and 5PM finish) Monday - Friday.

**About you**
- Passionate about helping people and looking after your Real Wellbeing
- Aligned to our values of being Warm, Bold & Honest
- Thrive in an environment where new opportunities are explored and tested
- A commitment to continual learning and linking this to service delivery
- Previous experience within the Aged Care industry is a bonus, however, not a show stopper
- Confident using technology to supporting outcomes for customers
- Ability to empathise to customer needs and articulate solutions to support
- Love being part of a team
- Your training will be conducted remotely, so your ability to work autonomously and being a self-motivator is a must

**Recruitment Agencies