Digital Platform Manager

**Careers with Impact**

More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.

HESTA is an inspiring and rewarding place to work. That’s because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they’re focused on living and creating a strong organisational culture. We’re an industry super fund dedicated to the people who keep our communities going. People who provide some of the best health, education and community services in the world are HESTA members - and we are proud to serve them.

**Bring your authentic and passionate self to this exceptional role #careerswithimpact**

Are you an experienced digital leader ready to make an incredible impact? Due to an internal move, join our growing business in this pivotal role, reporting to the General Manager - Digital and partnering with teams across Operations and Marketing.

**What You’ll Do**:
The Digital Platform Manager is responsible for the management and enhancement of HESTA’s digital platform, services and products. You will drive and shape the user experience through the delivery of integrated technology systems that enable omnichannel personalisation allowing our employees to create market leading experiences for our members.

Key areas of responsibility include:

- **Digital Platform Leadership**: Lead, manage and mentor a specialised team of digital professionals (including Martech, Data & Insights and Risk Analysts).
- **Digital Platform Roadmap**: Deliver HESTA’s digital platform roadmap, including overseeing the marketing technology stack and leading ongoing development throughout various software and project lifecycles.
- **Stakeholder Relationship & Vendor Management**:Provide thought leadership, partner with internal business leads and manage significant third-party vendor relationships (including Adobe). Monitor, assess and challenge our strategic partnerships and contracts against the market including leading future RFPs to ensure service delivery, best options and outcomes.
- **Digital continuous improvement**: Lead and contribute to continuous improvement, digital initiatives and special projects.

**About You**:
You’ll have extensive experience in a similar management role leading and delivering digital products/platforms, in particular the **Adobe** stack (Experience Manager, Target, Campaign, Customer Journey Analytics, Journey Optimiser) and/or Salesforce or similar platform experience including project management and design and development, ideally within the financial services or super fund industries.

Key to success will be your ability to manage stakeholders, internal teams and vendors to drive customer experience transformation, content management, personalisation and delivery. Excellent communication and influencing skills, presence and gravitas. Tertiary qualifications in technology, digital, computer science, project management or business related discipline is essential.

**Benefits that matter and make a difference for our employees**
- **_Leave for those moments that matter,_** an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
- **_Your Professional development matters, _**up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
- **_Your health and wellbeing matters,_** free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
- **_Your financial wellbeing matters,_** up to 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

Please note: Applications via recruitment agencies will not be accepted for this position.