Ba - CRM Transformation

2 weeks ago


Melbourne City Centre, Australia Davidson Group Services Full time

Senior Business Analyst - With transformation experience, who will work as a key member of our cross-functional Program Team to deliver the roadmap of work across digital and CRM, which includes an enterprise CRM (SAP Service Cloud), new portal and website re-platforming.

You will lead discovery workshops, conduct research, formulate questions, and understand business needs to define requirements (user stories) using a hybrid (agile/ waterfall) delivery methodology leveraging Agile concept and tools.

Customer experience is a focus and how the business engages with the customer for a seamless experience.

Applications are across the business that are not unified - so you will work across different business streams to streamline the process to give the customer an engaging experience.

Excellent soft skills - Someone who is at ease working senior Stakeholders - Some of the traits you will have include:
Digital Transformational solutions, Wireframes, Business Process mapping, discussion papers, research, requirement definition, impact analysis, gap analysis, look at the bigger picture.

Define, analyse and document business processes, identifying opportunities for process efficiency/improvements and incorporating these into the functional design of solutions to help achieve business goals.

Initial 12 month contract



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