Renewals Specialist

**Renewals Specialist (9 month MTC)**:

- Sydney
- Sales - Account Executive /
- Contract /
- Hybrid
- At SafetyCulture, we unlock the potential of the working world. As the operational heartbeat of working teams, our mobile-first operations platform supports customers to perform checks, train staff, report issues, automate tasks and communicate fluidly.
- Our mission - and your opportunity — is to help solve the challenges faced in an increasingly distributed workforce.
- With the goal to have 100 million workers using our products every day, we’re investing our resources into creating and shaping a better workplace for all.
- We are growing fast and looking for talented, self-motivated people that value collaboration, growth and learning to join our team. As we continue to rapidly grow, a newly created opportunity has arisen for a Renewals Specialist to support our Global team.

As a Renewals Specialist, you will play a critical role in managing the renewal lifecycle for existing clients in a fast-paced, high-volume environment. You will collaborate closely with the Sales, Customer Success, and Revenue Operations teams to ensure smooth renewal processes, improve customer retention, and drive revenue growth.
- This is an exciting opportunity for an individual with strong organisational and communication skills, who thrives in a high-pressure environment and is passionate about customer success.

**How you will spend your time**:
- Renewal Management: Oversee the end-to-end renewal process for a high volume of customers, ensuring timely and accurate renewal agreements and contracts are executed.
- Collaboration: Work closely with the Sales and Customer Success teams to identify upsell, cross-sell, and retention opportunities during the renewal process.
- Customer Communication: Proactively engage with customers prior to their renewal dates to discuss renewal terms, address any concerns, and ensure alignment with their ongoing needs.
- Contract Administration: Ensure all renewal documentation is accurate, including contract terms, pricing, and billing details. Facilitate the smooth transition of renewals from the sales cycle to customer success teams.
- Renewal Forecasting: Maintain accurate and up-to-date renewal forecasts, providing insights to leadership regarding retention and renewal metrics.
- Process Improvement: Continuously review and enhance renewal processes to increase efficiency, reduce churn, and improve the overall customer experience.
- Data Analysis & Reporting: Generate and review reports on renewal performance, customer trends, and retention metrics to inform business strategies.
- Customer Support: Address customer inquiries related to renewals, ensuring quick resolution of issues and concerns to enhance customer satisfaction.
- System Maintenance: Manage renewal records, track renewal deadlines, and maintain CRM data integrity.

**About you**:
- Experience: 2+ years of experience in a renewals, customer success, or sales operations role within a SaaS or technology environment.
- High-Volume Environment: Proven ability to manage a high volume of renewals and transactions while maintaining attention to detail and accuracy.
- Customer Focus: Strong customer service mindset with a passion for fostering long-term customer relationships.
- Communication: Excellent written and verbal communication skills; ability to engage with customers, sales teams, and cross-functional departments professionally and clearly.
- CRM Proficiency: Experience with CRM systems and other sales tools, with a deep understanding of renewal management workflows.
- Organisational Skills: Strong multitasking and organisational skills, with the ability to prioritise tasks effectively in a fast-paced, deadline-driven environment.
- Problem Solving: Ability to troubleshoot issues and find solutions in collaboration with other teams, particularly with customer concerns around pricing, contracts, and renewals.
- Team Player: Ability to collaborate and build strong working relationships across multiple teams (Sales, Customer Success, Finance).
- Analytical Skills: Ability to analyse renewal trends, report on key metrics, and make data-driven decisions to drive improvements in the renewal process.

**At SafetyCulture, we care about people and growing the team, through**:
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.**You’ll also receive other perks such as**:

- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental l